Technical Account Manager

**Company**: Qualcomm France S.A.R.L. **Job Area**: Engineering Group, Engineering Group > Software Applications Engineering **General Summary**: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age, and this is where you come in. **Responsibilities**: - Responsible for creating a bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products - Managing customer project support from its inception throughout the entire development and deployment cycle. - Acts as a tech lead on large projects and owns the outcome of the project or a portion of it. - Negotiating, establishing, and managing effective technical support activities & plans towards customers - Tracking customer program schedules and priorities, risk management. - Proactively identifies complex customer problems and recommends solutions that meet customer needs. - Assessing complex technical issues arising from customer product developments - Leading and coordinating engineering resources in resolving complex technical issues - Building, maintaining, and leveraging a network of engineering specialists within Qualcomm - Building and maintaining trusted working relationships with key representatives within the Customer organization (i.e. engineering and management) - Organizing technical training, design reviews and engineering workshops on behalf of customers - Hosting conference calls to facilitate experts’ interaction between the Customer and Qualcomm organizations. - Meets with other teams (e.g., sales, product management) to determine strategies regarding complex customer needs (e.g., pain points). - Providing Technical support to business development - Solid technical knowledge of Qualcomm’s Automotive products, technologies, and roadmap. ** This role involves European and global travel up to 25%** **Minimum Qualifications - Master’s degree in engineering, Information Systems, Computer Science, or related field. - 8+ years of Software Applications Engineering, Software Development experience, SW or System Project Management or related work experience. - 5+ years of experience in a automotive customer-facing role. - 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). - 1+ years of working with operating budgets and/or project financials Languages: French, English, German **Preferred Qualifications**: - Experience with one or more components like Displays, Audio, Camera, ML/AI, Bluetooth, Wi-Fi, or Automotive SOC sector in general. - Technical Project or Program management ideally within Infotainment, ADAS and / or Telematics - Technical understanding of Automotive Applications Processor, GPU, Memory, Interfaces and Systems - Knowledge of Automotive Applications, Requirements, KPIs and Use Cases - Experience with ASPICE, Functional Safety, Cyber Security - Technical background in systems, software, multimedia and/or hardware - Proven analytical and problem-solving skills - Ability to simultaneously support multiple projects and to work across functions - Team player with a successful track-record of working inside diverse global organizations - Leadership, communication, and reporting skills - Advantageous would-be recent experience in Automotive Applications Engineering, HW/SW product development, and troubleshooting of advanced ARM based processor platforms with embedded Linux *** We are open on the location for this role - either in France or Germany** **Minimum Qualifications**: - Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience. - 2+ years of experience with Programming Language such as C, C++, Java, Python, etc. - 1+ year of experience with debugging techniques. Qualcomm is an equal opportunity employer and supports workforce diversity. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissib