Strategic Account Management

**Strategic Account Management - Retail**:
Issy Les Moulineaux, Hauts-de-Seine, France

Date posted

**Sep 08, 2025**
- Job number

**1848060**
- Work site

**Up to 50% work from home**
- Travel

**50-75**%**
- Role type

**Individual Contributor**
- Profession

**Sales**
- Discipline

**Strategic Account Management**
- Employment type

**Full-Time**

**Overview**:
**Communicating with Impact**
- The ability to effectively articulate solutions' value with internal and external business stakeholders in a clear and concise manner, ensuring mutual objectives and priorities are presented and understood to drive successful outcomes in sales engagements.

**Customer Strategic Partnerships**
- The ability to build and maintain strong business relationships and partnerships, nurture executive relationships, and establish credibility as a trusted advisor. It involves effective relationship management, stakeholder engagement, and the ability to confidently project executive presence. This capability empowers professionals to cultivate collaborative partnerships, drive business growth, and establish themselves as valued advisors in their field. The ability to guide customers' thinking through active listening, questioning, and reflecting; provides vital insight and seamless service to help define needs and then provide advice.

**Driving Operations**
- The ability to effectively manage accounts via strategic decision-making and a focus on operational excellence. This includes orchestrating opportunities and deals, developing sales strategies, managing compliance, showcasing organizational savvy, and assessing and mitigating risks to drive successful business outcomes and maximize customer value realization.

**Managing Sales Pipeline**

**Maximizing Business Opportunities**

**Sales**

**Qualifications**:

- Required/minimum qualifications

Bachelor's Degree AND 10+ years experience working in Retail & Consumer Goods and/or driving digital transformation OR Master's Degree AND 9+ years experience working in Retail & Consumer Goods and/or driving digital transformation OR 13+ years experience in working in Retail & Consumer Goods and/or driving digital transformation OR equivalent experience. 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. 8+ years experience closing large, complex agreements/deals.

Additional or preferred qualificationsBachelor's Degree AND 13+ years experience working in Retail & Consumer Goods and/or driving digital transformation OR Master's Degree AND 11+ years experience working in Retail & Consumer Goods and/or driving digital transformation OR equivalent experience.

**Responsibilities**:
**Account Management**- Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account.
- Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).
- Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience.
- Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads and coordinates a diverse team (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise.

**Competitive Knowledge**
- Leverages internal network of industry experts to strengthen knowledge of the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce) and customer business priorities (e.g., challenges, competitive landscape) and leverages in-depth knowledge of Microsoft's offerings (e.g., product landscape, solutions, strategy to address customer needs) to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.

**Customer Engagement