Community Manager

At Skeepers, our vision is to connect the world’s brands and consumers through authentic consumer voices. These voices, when amplified strategically, help brands build trust, drive engagement, and deliver measurable impact

Our AI-powered UGC suite seamlessly collects, manages, and activates UGC ensuring that every review, post, and interaction delivers value. And we do this while adhering to the highest standards of compliance and authenticity.

With over 8,000 customers globally, we manage more than 40 million pieces of UGC annually, making us a trusted partner for scaling authentic consumer voices at every touchpoint

Join a team of over 400 employees, where international ambition enriches our company culture. You will be part of a rapidly growing scale-up, offering the opportunity to take on diverse responsibilities and build your career growth prospects. Each team member contributes to Skeepers' growth so that we can all grow together. We trust our employees—get involved in our projects and help drive Skeepers' innovation.

As a Community Manager for Brand Community, you’ll play a key role in nurturing vibrant and active consumer communities. From moderating content to crafting engagement strategies, you’ll collaborate with clients to create unique and memorable experiences for their most loyal customers.

As a **Community Manager for Brand Community**, you’ll work at the intersection of strategy and operations, ensuring the seamless engagement and satisfaction of our client’s communities while building strong relationships with consumers. This role is perfect for someone early in their career who is curious, creative, and eager to contribute to a cutting-edge tech solution in the consumer engagement space.

**Your Responsibilities**
- Operational Tasks_
- **Platform Moderation**: Like, comment, approve, and manage community-generated content; delete inappropriate or irrelevant content.
- **Back Office Moderation**: Approve manual missions, product testing requests, and role assignments within the community.
- **Community Chat Moderation**: Actively moderate and animate community chats and the coach platform to maintain a positive and active space.
- **Brand Admin Account Management**:
- Respond to private messages and user inquiries.
- Identify and resolve user issues.
- Engage with members to ensure an outstanding community experience.
- Strategic Tasks_
- **Client Support**:
- Assist clients in creating and refining community animation plans.
- Provide strategic guidance to implement and optimize community engagement strategies.
- **Training**: Deliver client training sessions to empower effective community management.
- **Best Practices**: Share recommendations and insights to improve client community activity.
- **Performance Monitoring**:
- Work closely with the CSM team to track and support client community management tasks.
- Create monthly performance reports with actionable insights.
- **Product Improvement**:
- Identify and escalate bugs with the Customer Care team.
- Collaborate with the Product team to propose and follow up on platform improvements.
- **Knowledge Sharing**: Document and share interesting topics, creating best practices to empower clients and the broader team.

**Requirements**:
**What We Are Looking For**
- **Fluent in French and English**: You must be comfortable working in an international environment.
- **Creative and Curious**: You enjoy exploring innovative ideas and thinking outside the box.
- **Rigorous and Organized**: You thrive on structure and can manage multiple tasks effectively.
- **Strong Communication Skills**: You have excellent interpersonal skills and work well in team settings.
- **Interest in Tech Solutions**: A passion for tech and digital platforms is key to excelling in this role.
- **Experience**: 0-3 years of experience in a related role, ideally in community management, marketing, or tech.

**Benefits**
- Be part of a passionate and very efficient team that will allow you to quickly increase your skills.
- Have the opportunity to play a strategic role within a dynamic structure on an innovative market.
- Have a perspective of internal evolution thanks to the structuring of the group on a national and international scale.
- Benefit from restaurant vouchers
- Work in a hybrid way from home or in the office according to your work/life balance.
- Participate in seminars and other events organised by the group.
- Be part of a group that develops an entrepreneurial and intrapreneurially spirit: let your creativity and your desires speak for themselves