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Field Service Operations Manager

il y a 2 semaines

Marseille e, France Wärtsilä Temps plein

**Field Service Operations Manager**:
**Field Service Operations Manager**

We are looking for a high potential professional **Field Service Operations Manager**_ _**with a main responsibility in leading and developing the Operations business, able to execute the work with quality, health, safety and follow environmental and cost targets This professional will work to meet KPIs and ensure customer satisfaction in all activities.

The preferred location for this position is in Marseille, France.

**Your role and responsibilities**

As a **Field Service Operations Manager** your work will include these responsibilities:

- Lead, manage and develop the operations department to deliver customer orders at the right time in top of the class quality. Optimal performance of customer installations and customer satisfaction comes first.
- Manage the whole Field Services delivery in accordance to the Wartsila code of Conduct, QEHS guidelines and customer’s requirements.
- Foster co-operation with internal and external stakeholder to maximize customer satisfaction.
- Meet and exceed the Field Services and Company targets. Capture the sales opportunities that might arise during the execution.
- Establish and manage ordinary meetings to review major metrics and develop a continuous improvement culture. Provide on time reliable reporting.
- Ensure the standard ways of working and tools are used and followed according to the Company standards.
- Take decision based on priorities, target setting, QEHS requirements and other circumstances.
- Interface with Sales and the other delivery functions (Marine Solutions, GLS, TS, CM, PM, CA, other FS Operations).

The tasks can also be adjusted based on your individual skills and interests. You will be reporting to General Manager FS Operations Region Mediterranean and working as a part of energetic team with diverse expertise.

**Requirements for the position**
- Bachelor's degree in engineering, technical degree or yearly experience in the position
- Advanced or fluent English skills
- Intermediary Portuguese is a plus.
- Advanced or fluent Spanish is requested.
- Have technical knowledge as well as knowledge in Wärtsilä products, or multiple years of experience in lifecycle services in leadership role and excellent understanding of Field Services processes and ways of working for FS Operations.
- Grant knowledge of End-to-End process from Sales to Invoicing.
- Have skills in MS Office and SAP.
- Be results-oriented.
- Have good communications skills.
- Have cultural sensitivity.
- Grant cost awareness.
- Be able to implement planning and target setting.
- Have ability to take decisions in a fast and complex environment.
- Have strong customer focus coupled with strong leadership and management skills.

**In this role, your success will be measured by**:

- Margin
- Change orders
- Planned vs Actual Cost
- Field Services Non-Conformity
- Time to invoice
- Cost to Serve
- Field Services Order Book accuracy
- LTI and all the metrics to prevent LTI such as Job Safety Analisys, Near Miss, WeCare and Safety Walks

**Why you and us?**

**You are valuated - as your true self. **At Wärtsilä we value diversity and are committed in supporting inclusive work community.

**Your growth is supported. **We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.

**You get to make a difference. **Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

**Contact & next steps**

In case of any questions regarding the position, reach out to:
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.