Head of Billing

Reporting to the Director of Accounting, you will join our growing Finance team in order to support growth and meet our ambitious company goals. We are growing rapidly and need a Head of Billing and Credit Management to oversee the entire Order to Cash cycle, lead our Accounts Receivable and Credit Control team and optimize WCR (working capital requirement) through continuous improvements of policies, process and systems. A keen business sense is imperative

**Within 1 month, you will**:

- Become a trello expert through our onboarding process
- Understand our product offering through training
- Meet the global team through virtual coffee meets and happy hours

**Within 3 months, you will**:

- Create and deploy the credit policy by customer type in collaboration with the sales teams, establish rules for negotiating payment terms with customers
- Address billing and collection inquiries with customers (on billing matters, payment terms, and credit policies) and manage escalation and dispute resolution
- Manage relationships on collection topics with our legal team and our collection agency/lawyer

**Within 6 months, you will**:

- Review our billing processes and oversee the deployment of policies and procedures to ensure automated, timely and accurate customer invoicing, collaborating with Sales, Legal and Operations for accuracy
- Implement, with a continuous improvement perspective, a new billing system (like Netsuite SuiteBilling or Zuora), compliant with electronic invoicing and IFRS revenue recognition needs

**Within 12 months, you will**:

- Continuously improve and update invoicing and cash collection systems, processes and policies, monitoring market standards and trends
- Be the point of contact, raise awareness and challenge the Sales, Customer Success and Legal teams, as well the broader company, on customer credit issues
- Overseeing multi-state compliance (including sales tax in the USA and Canada)
- Establish, analyze and comment on weekly and monthly account receivables and customer credit performance reporting

**The Skills Set**:

- Minimum 6-8 years experience in finance-related roles, focusing on billing and credit control
- Experience of implementing a billing tool (Netsuite SuiteBilling/Zuora ), ideally within a SaaS company and familiarity with SalesForce CPQ
- Previous exposure to an international environment with an understanding of the market standard policies and processes around collection (ideally US, UK and German markets)
- Good understanding of billing processes, credit control, and financial risk management
- Experience of leading and motivating a team and the ability to work collaboratively whilst contributing positively to team culture
- Acute analytical abilities with a structured problem-solving approach with a detail-oriented mindset
- Good emotional intelligence, adaptability, drive and resilience
- Self-driven, someone who excels at multitasking and thrives in a fast-paced environment while maintaining a positive attitude
- Comfortable with exposure and partnering/influencing throughout the organizational structure
- Fluent French, and excellent English proficiency (B2 minimum)

**What We Offer**:

- **Compensation**:Package includes base salary, a variable component and equity
- ** Benefits/Perks**:Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- ** Balance**:Flexible hours, full remote work possible anywhere in France
- ** Diversity, Equity, and Inclusion**:We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact

**Interview Process**:

- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our Director of Accounting
- Case Study with our Director of Accounting & VP Finance
- Clarification meeting with our Director of FP&A & AR Accountant
- Culture Fit Meeting
- Offer

**Who We Are**
- 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.

**Learning Includes Everyone.**
- In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global