Technical Account Manager

**What you'll do***:Do you thrive in building strong relationships and acting as a trusted advisor? Are you passionate about financial technology and helping clients solve complex challenges? If so, then we want to hear from you**
Regnology is seeking a knowledgeable and customer-focused Technical Account Manager to join our team. In this role, you will act as the primary point of contact for our clients, ensuring they receive outstanding support and maximized value from our solutions. You will play a crucial role in building and maintaining strong client relationships, addressing technical issues, and providing strategic guidance. You will work closely with our Site Reliability Engineering Team and our Customer Success Management Team to ensurereliability, scalability, and performance of our critical infrastructure built on Google Cloud Platform (GCP) and Kubernetes Engine (GKE).
**Your key accountabilities are**:** Technical**:

- Provide technical support for customers to ensure meeting reporting obligation by addressing all product related inquiries in time.
- Troubleshoot and resolve complex technical issues for assigned accounts.
- Provide developers with customers’ feedback to help identify potential new features or products and identify solutions to reduce support costs.
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
- Keep track of important KPIs to measure our success.

**Project Management**:

- Manage and oversee technical projects for assigned accounts, ensuring timely and successful completion.
- Develop and implement project plans, timelines, and capacity planning.
- Manage project resources and track progress effectively
- Identify and mitigate potential risks
- Communicate project status updates to both internal and external stakeholders

**Client Relationship Management**:

- Build and maintain strong relationships with assigned clients, acting as a trusted advisor
- Understand client needs and objectives, translating them into actionable technical solutions
- Proactively identify and present upselling and cross-selling opportunities
- Ensure exceptional customer satisfaction through excellent communication and responsiveness

**Collaboration**:

- Work effectively with internal teams, including sales, engineering, and support, to deliver comprehensive solutions to clients
- Communicate effectively with non-technical stakeholders, translating technical concepts into clear and concise language

**Why we should decide on you**:

- **Bachelor’s degree** in Computer Science, Information Technology, or a related field (preferred, but not required)
- ** 1-2 years of experience** in a technical support, account management, or similar entry-level client-facing role, ideally with a focus on infrastructure (experience can include internships or academic projects)
- Familiarity with **project management methodologies**, such as Agile or Waterfall (basic knowledge or experience is a plus)
- ** Basic understanding** of cloud computing concepts (e.g., Google Cloud Platform (GCP) and Kubernetes Engine (GKE)) and general infrastructure operations. We are open to training and upskilling.
- ** Fluency in English**:

- A keen interest in **staying up to date** on industry trends and emerging technologies.
- ** Good communication** and **interpersonal skills**, with a passion for problem-solving and learning new technologies.
- Ability to work both **independently** and as part of a **team**.
- ** Analytical thinking** with a focus on developing strong problem-solving abilities over time.

**Why you should decide on us**:

- Let’s grow together, join our market leading SaaS company - our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

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**Über uns**:
Regnology ist ein international führender Anbieter für innovative Lösungen im Bereich Regulatory, Risk und Supervisory Technology (RegTech/RiskTech/SupTech), für AEOI und Steuerreporting sowie für Services für