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As a Technical CSM, once a customer signs with Escape, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform.
You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.
You ensure that customers:
Own the post-POC journey - guide deployment, configuration, and integrations to ensure smooth adoption.
Adopt Escape deeply - embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges.
Succeed long-term - build trusted relationships that drive renewals, expansion, and advocacy.
To understand your role better at Escape:
Lead post-sales onboarding & rollout
Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed.
Own the long-term customer relationship
Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales.
Drive adoption & value realization
Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths.
Be the post-sales technical expert
Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations.
Provide technical guidance and automation support
Assist customers with integrations, scripting, and automation to help them maximize value from Escape. Troubleshoot issues, best practices and coordinate with Engineering as needed.
Feed the product loop
Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap.
Equity: Significant stock options via BSPCE, making you a true stakeholder in our success.
Health first: Comprehensive health insurance with Alan paid 100% by Escape
Meal vouchers with a Swile Card
Sport subscription to have preferential prices to go to the gym, with EGYM Wellpass (ex Gymlib)
A place to learn and grow: Unlimited access to books and online courses to help you excel in your role
Tech perks: Get the latest tech gear, including Apple (or not) equipment and ultra-wide screen, to do your best work
Global exposure: Present groundbreaking research at top international conferences, like APIDays (Paris, London, New York), GraphQL Conference (San Francisco), bSides (Berlin, Milan, Oslo, Stockholm…), etc
Why Escape?You own the post-sales moment where Escape becomes mission-critical for our customers
Hands-on technical work with Python and integrations, making a real security impact
Influence both retention and product roadmap
Collaborate with a world-class technical team solving meaningful cybersecurity problems
Fast-growing startup, top-tier investors, and strong growth potential
