Customer Experience Representative

il y a 2 jours

Paris, France Sendinblue Temps plein

We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York and Toronto.

At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company.

**As a Customer Experience Representative, you will**:

- You process and solve the daily customer inquiries.
- You ensure that customers' questions and problems are resolved correctly and quickly for an excellent customer experience.
- You deal with difficult customers professionally and escalate problems to other departments.
- You will work closely with the technical team to identify bugs that impact our customers.
- You work independently with our platform and the tools we offer our customers.

**What will contribute to your success**:

- German at C1/C2 level and English at least at B2 level.
- Customer-oriented and eager to learn.
- First experience in customer service.
- Previous experience of processing tickets good technical understanding.
- French at B1 level or higher is a plus.
- SaaS experience is a plus.

**What we offer**:

- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- SIBOP: all Sendinblue employees are granted with our shared ownership plan - the more Sendinblue will be evaluated, the more you will get
- Meal vouchers - Swile (12,5€ per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents
- ..and more

**Meet us**:

- Video interview with our HR team.
- Interview with our Head of Customer Experience.
- Case study and getting to know your future team.

Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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