Customer Service Representative
il y a 2 jours
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: Binance
**Job Description**:
- Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
- Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
The best Customer Service Representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
**Responsibilities**:
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English and French
- ** Willing to work weekends and irregular hours which will include night shifts**
**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
-
Customer Service Representative
il y a 1 semaine
Paris, France Zimi Tech Inc. Temps pleinWe are looking for a Customer Service Representative who is a team player, problem solver and can work independently in a fast paced environment. The successful Customer Service Representative is responsible in providing front end support to customers. - Respond effectively to customer’s query regarding products, services, processes and procedures. -...
-
Customer Service Representative
il y a 2 jours
Paris, France Jobs for Humanity Temps pleinCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Customer Service Representative Alternance
il y a 2 semaines
Paris, France ArcelorMittal Centres de services Temps pleinArcelorMittal Centres de Services est une branche du Groupe ArcelorMittal, n°1 de l’exploitation sidérurgique et minière, leader sur tous les principaux marchés mondiaux de l’acier. ArcelorMittal Centres de Services transforme l’acier afin de répondre à tous les besoins des clients en termes de qualité produit, de format, de prestation sur...
-
Customer Service Representative
il y a 2 jours
Paris, France Natus Medical Incorporated Temps plein**Customer Service Representative (h/f)** Au sein de l'entité française de Natus Sensory, **Natus Medical SAS**, vous serez responsable de la saisie des commandes accessoires de nos clients français et du standard en tant que **Customer Service Representative** (h/f)** sous la supervision du Manager de l'équipe SAV France et du Manager du Customer...
-
Customer Service Representative
il y a 2 semaines
Paris, France Natus Medical Incorporated Temps plein**Customer Service Representative (h/f)** Au sein de l'entité française de Natus Sensory, **Natus Medical SAS**, vous serez responsable de la saisie des commandes accessoires de nos clients français et du standard en tant que **Customer Service Representative** (h/f)** sous la supervision du Manager de l'équipe SAV France et du Manager du Customer...
-
Customer Service Representative
il y a 2 jours
Paris, France Unlimited Biking Temps pleinWe are a friendly and fast-paced bike tour and rental company, looking for a **Customer Service Representative** to join our team. You'll be the first point of contact for our guests and play a key role in ensuring they have a smooth and memorable experience. **Key Responsibilities**: - Respond to reservation inquiries, changes, and general questions -...
-
Customer Support Representative
il y a 10 heures
Paris, Île-de-France Essence Coaching Group Temps pleinCustomer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting?We're looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual...
-
Customer Service Representative
il y a 10 heures
Paris 12e, France salva interim Temps plein**SALVA INTÉRIM **recherche activement pour mon client, un groupe americain spécialisé dans la cosmétique, un Customer Service Representative BILINGUE ANGLAIS Cette personne aura à gérer: ☑ Les retours des produits, assurer leur suivi (envoi, acheminement et réception). ☑ Réaliser les bons de commande mais aussi la gestion administrative via le...
-
Dutch Speaking Customer Service Representative
il y a 13 heures
Paris, Île-de-France Essence Coaching Group Temps pleinDutch Speaking Customer Service Representative Location: Athens, Greece Schedule: Monday -Sunday, 08:00 00:00 (rotational shifts) Salary: 1,500 Euro gross per month About the Job Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers...
-
Customer Service Representative
il y a 2 semaines
Paris, France U Trust Insurance Agency LLC Temps plein**About Us**: U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. **Position Overview**: As a Customer Service Representative, you will play a...
