Collections & Helpdesk Agent Nantes (N/f/h)

We’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month.

We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less.

Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.

What you’ll do & Who you are

We are seeking a Collections Agent to join our Finance teams in our Nantes office. As the Collections Agent, you will be responsible for timely and efficient recovery of outstanding debts.

This is a hybrid role (2-3 days in the office), reporting directly to the Collections Team Lead.

Job/Role Description- Perform the day-to-day collections and helpdesk function- Review aged balances reporting and prioritise customer contact- Perform customer contact via outbound calling to customers, where payments have been rejected or invoices have not been paid- Review direct debit run to review failed payments-
- Research and respond to internal/customer inquiries, which may providing invoice copies and statements and updating system notes as required- Guarantee and improve the quality of the portfolio database under management.- Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required- Support resolution of disputes by working with internal teams and/or the customer to verify information- Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger- Perform all other duties as assigned or required

**Qualifications**:
- Fluent French is essential- Verbal and written communication skills in English (B1-B2)- Prior collections / customer contact experience- Experience working with a large, global finance team is an advantage- Experience working with Finance Systems, is an advantage- Proven success in collaborating with external clients as partners- Strong communication skills with the ability to engage customers in the correct manner- Demonstrated ability to work effectively both independently and as a part of a team- Organisational ability to manage large volumes of work- Strong Google suite & MS Office skills- Financial acumen

**Benefits**:
Life at Adevinta comes with its perks Our Adevintans enjoy the following benefits:
- An attractive Base Salary- Participation in our Short Term Incentive plan (annual bonus)- Employee Stock Purchase Program with a match from Adevinta- Work From Anywhere: Enjoy up to 20 days a year of working from anywhere Maybe not from the moon well why not just make sure you have internet connection- A 24/7 Employee Assistance Program for you and your family, because we care ❤️- Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.