Customer Care Administrator
il y a 7 jours
Ovarro is a company with real purpose. Our RTUs and SCADA have underpinned critical infrastructure for over 40 years and our leak detection portfolio is helping to drive towards a global sustainable future. To enable this we need team members who fully live our OneTeam value which is at the heart of everything we do at Ovarro. Our new **Customer Care - EMEA **will join our global Customer Care team and support our global Customer Care function, promoting a customer first culture.
This is a genuine opportunity to add real value and impact to the community. Ideas are valued at Ovarro and we appreciate commercially progressive individuals who can drive ideas to fruition individually and as part of the wider team.
As a Customer Care Administrator, you will be the first point of contact and your role will be to provide customer service excellence to new and existing customers constantly striving for continuous improvement.
You will add impact at Ovarro by;
- Being the first point of contact for Ovarro customers across the globe.
- Logging internal and external support calls within SLA bound response times
- Processing customer orders
- Responding to Customer enquiries
- Complaint Handling
- Portal Management
- Customer Training administration support
- Sales and Repair Administration Support
- Adhoc Administration duties as required
- Great IT competency including Microsoft office suite
- Strong communication skills.
- Ability to work under pressure in a fast-paced environment.
- Strong administration and organisational skills.
- Positive attitude and a friendly manner
- Excellent English language proficiency both spoken and written as you will be joining a global team.
Ovarro recognise the need for a diverse workforce and we are committed to equal opportunities in employment.
Ability to commute/relocate:
- 69500 Bron: Reliably commute or planning to relocate before starting work (required)
Work Location: Hybrid remote in 69500 Bron
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