Banking Operations Officer

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 400,000 customers. We also made it to the LinkedIn Top Companies French ranking

**Our values**:

- **Customer focus |** Prioritize customers in everything you do.
- **Ownership |** Own your part, get things done
- **Teamwork |** Make (team)work easy
- **Mastery |** Continuously raise the bar.
- **Integrity |** Always do what’s right, and respect people.

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 49% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
- Discover the steps we took to create a discrimination-free hiring process.

**Our career track**:At Qonto, we value your unique skills, offering personalized career tracks and expertise levels from 1 to 9 that celebrate your impact, without conventional labels like 'senior' or 'director'.

As a **Banking Operations Officer Cards,** you will join a team of 4 (and growing) led by Justine, Lead Banking Operations Cards, Checks, and Debtors.
- You'll be pivotal in managing chargeback requests and overseeing our card and packaging stock, ensuring operational excellence and financial integrity.

‍‍ **As a Banking Operations Officer Cards, you will**:

- **Analyze and manage incoming chargeback requests** (clients disputing their payment for fraud or commercial litigation) with precision and efficiency.
- **Keep a tight rein on card and packaging stock levels** to meet our needs.
- Foster seamless interactions with cross-functional teams, enhancing communication and collaboration.
- **Work closely with external providers **to ensure smooth operations and quality standards.
- **Contribute to the continuous improvement **of our financial and risk management processes.

**What you can expect**:

- An **international, dynamic environment** where cross-functional teamwork is paramount.
- Opportunities to **work with leading external providers** in the industry.
- A culture that values** innovation, efficiency, and continuous improvement**.

**About your future manager**:
Your manager will be Justine, Lead Banking Operations (Cards, Checks, Debtors)

**Her path?** Three years in the banking/FinTech industry, including one year as a Team Leader.

**What can she bring to you?** Expertise in work organization and project management. She will accompany you in your daily tasks and in achieving your goals.

**About You**:

- **Analytical mindset**: You like to dissect complex issues to make data-driven decisions.
- **Organization and rigor**: Your meticulous attention to detail and superb organizational skills ensure nothing slips through the cracks.
- **Fluent in English**:You can communicate your ideas smoothly and effectively in English and work with English partners.
- **Team player**: You thrive in cross-functional teams and excel at building relationships across departments.**Perks**

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in every country to welcome you anytime you want (France, Germany, Spain, Italy and Serbia);
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;
- Monthly team events.

**Our hiring process**:

- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an **interview guide** so you can best prepare yourself.
- On average our process lasts **20 working days** and offers usually follow within **48 hours**

To learn more about us:

- Qonto's Blog | Les Échos I Challenges | Forbes