Senior Brand Account Manager

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

Vestiaire Collective is looking for a **Senior Brand Account Manager** to join our **Brand Partnerships team in Paris for 6 months.**

**About** **The Role**:
We are currently seeking a dynamic team player who can strongly support one of Vestiaire’s most exciting business units. The Brand partnerships team is responsible for Resale as a Service, a high-end service that we provide to brands and retailers, enabling their clients to resell their items in exchange for upfront store credit. Vestiaire Collective provides all the operations and logistics, collects the supply and then we resell those items within Vestiaire Collective marketplace.

The team is structured in following two pillars:
1. The **Business Development** team that continually works on our current model, adjusts it based on market competition evolution. The team pitches our offer to new brands and retailers and develops the model together with the partner.

2. The **Account Management**team that works with existing partners (Gucci, Burberry, Mytheresa, Luisaviaroma ) in order to grow the partnerships and that is accountable for the retail activity within the marketplace.

You will cover the Maternity leave of the** Senior Brand Account Manager** in charge of the account management team and reporting to the Brand Partnerships Director.

**What you’ll be doing \uD83D\uDC5C**:

- ** External Partners Management**

Be the point of contact for daily partnership management

Maintain regular touchpoints meeting to review past, ongoing and future topics with partners

Set up strategic priorities for 2025 and make sure of their achievement

Provide to them monthly reportings and invoicing files
- **
Internal Stakeholders Coordination**

Accounting teams: follow up invoicing payments

Operational teams in warehouse: handle weekly meetings, build forecasts and followup operational execution

Customer Service: be the point of contact for any issue raised to CS team from one of your partners’ client

Pricing team: make sure they commit to our SLA’s and liaise if any ad hoc requests

Marketing teams: build and implement activation plans for your partners

Product & Tech teams: ensure required developments for your partners' growth are delivered, while making sure it’s in line with Vestiaire Collective's overall strategy
- **
Transversal Projects Management**

Official Partners: develop and execute our Official Partners’ visibility plan strategy across Vestiaire Collective’s touchpoints

Performance follow up: make sure we are on track with the Business Plan and take actions accordingly, both on take-back and sell-back parts. Liaise with business analyst for specific deep dives
- **
Team management**

Management of a Junior KAM who is handling a brand portfolio and helps you achieve the team’s objectives

Management of an intern who will lead monthly reportings and invoicing, help on transversal projects on both business development and key account management streams, be involved in ad hoc partnerships topics

**Who you are**:

- 6+ years of work experience as account manager within a high growth e-com/retail fashion business
- Strong operational process designing and understanding ability
- Structured, organized, objective driven, fast learner and motivated by E-commerce and Fashion industry
- Data driven, proactive and creative approach to problem solving
- Ability to build strong collaborative internal & external relationships
- Experience in working with luxury brands is a big plus, as is a good understanding of e-com and onsite functionalities, as well as a grasp of operational processes
- Understanding of customer service problematics is a plus
- Fluent in English communication skills (written & spoken), any other European language is a plus (French, Italian, Spanish, German preferred)

**What we offer**\uD83C\uDF81

A meaningful job with an impact on the way people consume fashion and promote sustainability

The opportunity to do career-defining work in a fast-growing French-born scale up

The possibility to work as part of a globally diverse team with more than 50 nationalities

Two days to help Project - reinforcing your activist journey and volunteer for an association

Significant investment in your learning and growth

Competitive compensation and benefits package

As full member of our entre