Junior Technical Support Engineer

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of **Products**, **Platforms**and **Systems**. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending **Platform**and **System**improvements to R&D, providing customer insight to sales, and make sure Emerson Test & Measurement (T&M) is ready to support new **Products**and **Systems.**

**In This Role, Your Responsibilities Will Be**:
**Resolves technical issues for customers across all account tiers**
- Resolves customers’ single incidents during installation, implementation, and/or maintenance of Emerson T&M products and platforms.
- **Advances**complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports **design, reliability, or maintenance issues or bugs**to R&D that arise during single incident support interactions.
- **Identifies new sales opportunities**in support interactions and shares insight through sales channels.

**Builds customer proficiency for all account tiers through standard services**

**Captures and documents knowledge to enable self-service resolution**
- **Learns and adopts**Knowledge-Centered Service (KCS) methodology.Enables customers to self-serve by creating and editing Knowledge based articles.

**Who You Are**:
You build the customer relationships. You seek out experts and innovators to learn about the impact emerging technologies might have on your business. You take positive action after setbacks.

**For This Role, You Will Need**:

- Bachelor’s of Engineering or Computer Science or Engineering Degree required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science.
- Proficiency in one or more programming languages is required. (LabVIEW experience is preferred)
- Fluent in **English**and**French**is mandatory

**Preferred Qualifications That Set You Apart**:

- **Communication**- Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
- **Problem Solver**- Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- **Technical**- Familiar with electronic circuit design concepts and basic electronic instrumentation.
- **Dynamic**- Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges.
- **Collaborative -**Team oriented with the ability to effectively collaborate with peers.
- **Customer Support**- Experience in customer-facing roles.

**Our Culture & Commitment to You**:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

**WHY EMERSON**

**Our Commitment to Our People**

**At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.**

**We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.**

**At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.**

**Accessibility Assistance or Accommodation**

**ABOUT EMERSON**

**Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Em