Field Service Engineer

il y a 1 jour

Nantes, France Sartorius Temps plein

**What you will accomplish together with us**:

- Perform routine services (installation, repair, PM and qualification) for an assigned product
- Share product's service knowledge, info and experience with the service team
- Address and resolve all aftersales service issue and inquiry related to current products
- Demonstrate thorough understanding of the products supported (installation, repair, PM and qualification)
- Communicate effectively with customer (internal or external)
- Respond to customer complaints and problems in a timely and efficient manner
- Trace the product quality issue, prepare relevant report and feedback to relevant quality department
- Collect competitive information and products, conduct thorough testing to figure out products advantages and provide sales with the information
- Communicate to product development engineers and management with the competitive information to help stay ahead of our competition by developing new products and new technologies

**What will convince us**:

- Academic degree in engineering
- Minimum 4 years relevant work experience
- Evaluate score of GPR no less MR in past two years
- Good communication and coordination skills
- Good command of spoken and written English

**What we offer**

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly **15,000** employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:

- Opportunity for international career development: a global network offering seminars and training sessions, expert and manager career paths
- Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
- Work-life balance: Working from home at many sites
- Intelligent working environment: working in smart buildings with the latest technology and equipment
- Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow even further.

**Job Type**: Permanent

Work Location: On the road

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