Customer Success Associate Dach

il y a 2 semaines

Paris, France Brevo Temps plein

Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales.

Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

As a Customer Success Associate at Brevo, you will oversee client portfolios from onboarding to renewal, collaborating with all departments to achieve customer goals. You'll deliver demos, handle renewals, and identify growth opportunities, all while acting as the voice of our customers.

**As a Customer Success Associate, you will**:

- Manage a portfolio of new and existing clients from onboarding to renewal in a scalable manner.
- Collaborate closely with all departments daily to help your customers reach their objectives.
- Educate your client by delivering demos and training.
- Manage renewals, upsell, and cross-sell.
- Be the voice of the customer to the Brevo Product team.
- Drive regular cadence with customers to share results & actionable items.
- Identify and manage development and growth opportunities within the portfolio.
- Adopt a data-driven approach in managing your portfolio to identify and manage development and growth opportunities.

**What will contribute to your success**:

- You have a Customer-centric focus.
- Strong ability to understand, manage and drive customers' needs and marketing strategy.
- Excellent presentation and communication skills.
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.).
- Proactive, autonomous, and efficient.
- You are Data-driven and a Team Player.
- Excellent presentation and communication skills in **German (C1/C2) **and** English (B1/B2).**:

- Experience in CRM or as a CSM in a Martech company is a plus.

**What we offer you**:

- 30 days of vacation
- Fully paid Urban Sports Club M Membership
- Budget to subsidize various expenses like Lunch, Internet and well-being activities
- Budget to support your workspace at home
- Language learning with Babbel app
- Subsidized BVG ticket for public transportation
- Second parent leave: 1 month of fully paid leave
- Global company offsite and inter-office trips
- A modern and very cool Office with kicker table, table tennis, and office Library
- 3 Days Home Office
- Free fruits & drinks
- Pizza Wednesday, Monthly breakfast & many events and fun activities
- Learning & development opportunities
- and much more

**Meet us**:

- Video interview with the TA team
- Interview with Hiring Manager and another team member
- Case Study
- Case study presentation
- Final Interview with general Manager at the Berlin office

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

  • Customer Success Associate Emea

    il y a 2 heures

    Paris, France LeanIX Jobs Temps plein

    LeanIX, an SAP Company enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers. We are looking for a **Customer Success Associate (f/m/d) **to join our growing team and guide customers through their journey, making them successful. Are you passionate about IT...

  • Customer Success Manager

    il y a 3 jours

    Paris, France Diffusely Temps plein

    Customer Success Manager (CSM) - DACH Markets 22 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Diffusely is an AI visual production platform for enterprise that redefines how automotive and fashion brands create and optimize visual content. Its AI-powered solutions help over 1,500 clients streamline...

  • Customer Success Manager

    il y a 3 jours

    Paris, France Diffusely Temps plein

    Customer Success Manager (CSM) - DACH Markets CarCutter is seeking a highly motivated and customer-focused Customer Success Manager to drive customer satisfaction, retention, and growth across our DACH markets (Germany, Austria, and Switzerland). As a CSM at CarCutter, you will serve as the key post‑sales point of contact for car dealerships, marketplaces,...

  • Customer Success Manager

    il y a 1 semaine

    Paris 10e, France swan.io Temps plein

    **About**: Swan, a European fintech company, is the easiest way to add banking features to your product. This can be called “Banking-as-a-Service” or “Embedded finance”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use. Swan already has 70 customers...

  • Customer Success Associate, Paid Social

    il y a 2 jours

    Paris, France Smartly.io Temps plein

    Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? We're looking for a dynamic Customer Success Associate to join us, as part of our growing Enterprise Customer Success team,...

  • Customer Success Associate

    Il y a 2 minutes

    Paris, France Sourcemap Temps plein

    **About the Company**:Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing and electronics industries. We seek committed individuals who will join our team to support our...

  • Customer Success Manager

    il y a 7 jours

    Paris, Île-de-France Diffusely Temps plein

    Diffusely is an AI visual production platform for enterprise that redefines how automotive and fashion brands create and optimize visual content. Its AI-powered solutions help over 1,500 clients streamline production, cut costs, and accelerate time-to-market globallyAt CarCutter, we're redefining automotive sales with AI-driven image technology that helps...

  • Customer Success Manager

    il y a 7 jours

    Paris, Île-de-France Diffusely Temps plein

    Diffusely is an AI visual production platform for enterprise that redefines how automotive and fashion brands create and optimize visual content. Its AI-powered solutions help over 1,500 clients streamline production, cut costs, and accelerate time-to-market globallyAtCarCutter, we're redefining automotive sales with AI-driven image technology that helps...

  • Customer Success Associate

    Il y a 34 minutes

    Paris, France Integral Ad Science Temps plein

    Job Description: IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales to successfully onboard, retain, and grow clients for the French market. The primary focus of this role...

  • Customer Success Associate

    il y a 5 jours

    Paris, France Deliveroo Temps plein

    **Pourquoi Deliveroo?** Lorsque l'on vous dit Deliveroo, vous imaginez sans doute d'abord les bons petits plats livrés chez vous en moins d'une demi-heure. Plutôt sympa non ? Mais c'est en coulisses que l'histoire est la plus intéressante. Elle est synonyme de forte croissance, de défis à relever et d'immenses opportunités dans les années à venir....