Customer Success Manager
il y a 2 jours
Customer Success Manager (CSM) - DACH Markets CarCutter is seeking a highly motivated and customer-focused Customer Success Manager to drive customer satisfaction, retention, and growth across our DACH markets (Germany, Austria, and Switzerland). As a CSM at CarCutter, you will serve as the key post‑sales point of contact for car dealerships, marketplaces, and automotive retailers, ensuring they achieve maximum value from our AI‑powered automotive imaging platform. Key Responsibilities Onboarding & Training – Guide new clients through a smooth onboarding process across the DACH region; train users on how to maximize value from CarCutter's platform and features; ensure time‑to‑first value is short; conduct training sessions in German and English as needed. Client Relationship Management – Manage a portfolio of strategic accounts across Germany, Austria, and Switzerland; act as the main point of contact for day‑to‑day strategic client needs; fight churn and save our most valuable customers; identify expansion opportunities within multi‑location dealership groups; drive account growth by demonstrating ROI and business impact; identify at‑risk accounts early and develop action plans; manage contract renewals and negotiate with customers; build trust through regular check‑ins and Quarterly Business Reviews (QBRs); understand clients' business goals and challenges in the automotive retail landscape. Product Adoption & Utilization & Feedback Loop – Collaborate with Support and Product teams to resolve bugs or user friction points; gather client feedback to inform product roadmap; monitor usage metrics and proactively reach out when engagement drops; recommend features and tools to improve operational efficiency; identify and drive upsell opportunities through added‑value features or services; demonstrate business impact through data‑driven insights. Your Profile Native or fluent German speaker with excellent English proficiency. 2+ years of experience in Customer Success, Account Management, or similar customer‑facing role. Experience managing B2B SaaS accounts, preferably in automotive, retail, or technology sectors. Strong understanding of customer lifecycle management (onboarding, adoption, renewal, expansion). Proven track record of managing customer renewals and driving upsells. Excellent communication and presentation skills for QBRs and training sessions. Analytical mindset with ability to interpret usage data and drive action. Self‑starter with strong organizational and time‑management skills. Nice to Have Experience with CRM platforms (HubSpot preferred). Knowledge of the automotive dealership ecosystem in DACH markets. Technical aptitude (understanding of APIs, integrations, or SaaS platforms). Experience conducting Quarterly Business Reviews. Familiarity with AI/ML‑powered products or imaging solutions is a plus. Hiring Process Interview with our Talent team. Interview with your manager, Head of CSM. Discussion with our Chief Revenue Officer. Welcome aboard Apply now to join CarCutter and contribute to cutting‑edge automotive sales solutions. #J-18808-Ljbffr
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Manager - Customer Success
il y a 2 jours
Paris, France Freshworks Temps pleinJob Description We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks....
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il y a 1 semaine
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il y a 15 heures
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il y a 2 semaines
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