Account Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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What you'll be doing:

- Develop and implement an appropriate strategy for customers that contributes to their business.
- Formulate business plans by conducting expectation meetings with key client contacts that enable the client’s vision to be realized.
- Create strategies and implement tactics to align with Egencia business strategy and meet P&L goals (i.e. expansion, cross-selling, retention, profitability improvement).
- Obtain client agreement on measures of success, keep client engaged, and monitor performance to ensure scorecard metrics are met or exceeded.
- Conduct regular business reviews in accordance with Egencia strategy and procedures.
- Collaborate with peers to drive global business plans and growth opportunities where appropriate.
- Increase all interactions with the client to demonstrate the value of Egencia products and services.
- Use the value proposition to create interest for key contacts, open the door to new relationships within the organization, and continually reposition value with ongoing contacts.
- Be prepared with competitive information that helps to quantify the value that Egencia’s products and services bring to the client.
- Leverage internal partner expertise to bring meaningful, relevant insight to your client.
- Place value on knowing all aspects of key client’s business. Recognize the criticality of an in-depth understanding for creating solutions that result in client satisfaction.
- Use research and questioning techniques to gain an in-depth understanding about client in the following areas:

- Business strategies, goals, culture and values, priorities and issues
- Rational and emotional decision drivers
- Needs and expectations of the service provider
- Industry, market, and competition
- Organizational life cycle (i.e. potential for growth, expansion, acquisition, contraction, sale, merger etc.)
- Technical and systems issues, including infrastructure, systems integration, etc.
- Conduct research and data gathering activities, across markets and regions (e.g. read financial reports, industry analysis, and business literature) to understand client opportunities and impacts (e.g. regulatory, compliance, technical infrastructure and systems, internal resources, etc.).
- Identify potential opportunities and determine those that will bring the most value to the customer. Evaluate and prioritize customer needs and portfolio demands in order to enhance the sale of new products and services, or organic growth opportunity.

What we're looking for:

- Bachelor of Tourism Management, Marketing, Commerce or equivalent.
- Fluent in English
- Microsoft Office proficient
- Experience in handling a complex and corporate based customer’s portfolio.
- Influencing and negotiating customer decisions.
- Identify assigned portfolio potential and manage according to sales plan.
- Building winning relationships with corporate contacts.
- Development of deep understanding the customer and market.
- Strategic plan execution for the development of corporate customers.

Location

France - Issy-Les-Moulineaux

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

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