Technical Account Manager

il y a 1 jour

Sophia Antipolis, France Fortinet Temps plein

As Technical Account Manager you will develop a deep understanding about the customer
business/technical needs that will be used to provide technical support solutions tailored to their
needs and challenges.

Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving
the overall customer experience via best practices and technical recommendations that will
optimize their return of investment.

If you are keen in helping customers achieving their strategic objectives while working on cutting
edge security products then come and join our team.

**Key Responsibilities**:

- Develop a deep understanding about the customer business/technical needs to provide

technical information, guidance and support
- Become a trusted advisor by proactively guide your customers with technical

recommendations and best practices
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer

environments on lab equipment, recommend potential new solutions
- Take initiatives and ownership of customer incidents to drive for timely resolutions
- Manage customer communications and expectations until the closure of each case
- Participate in customer conference calls or face to face customer meetings
- Produce service reports to summarize service activity and performance for key

stakeholders
- Report Software/Hardware related issues to R&D department and assure follow-up

**Skills and Attributes Requirements**:

- Good understanding of data networking protocols, specifically TCP/IP, routing and

switching
- Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS,
- Strong troubleshooting and problem solving skills
- Face to face and remote customer management experience
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills
- Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:

- Minimum of 6 years of experience in a technical support/post-sales role
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an

equivalent experience.
- Fortinet certification FCP, FCSS, FCX is a distinct advantage (OR A VALID NSE4/7/7)

Must be fluent in French and English

Office based 4 days a week

LI-NC1

  • Technical Account Manager

    il y a 1 semaine

    Sophia Antipolis, France Fortinet Temps plein

    Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager you will...

  • Technical Account Manager

    il y a 1 jour

    Sophia Antipolis, France Fortinet Temps plein

    Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager (TAM) you...

  • Technical Account Manager

    il y a 2 semaines

    Sophia Antipolis, France Fortinet Temps plein

    As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become...

  • Technical Account Manager

    il y a 1 jour

    Sophia Antipolis, France Fortinet Temps plein

    **Office based 4 days per week in Sophia Antipolis (Valbonne) OR Paris (la Defense area) France** **Fluency in French and English essential** As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your...

  • Technical Account Manager

    il y a 1 semaine

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    DescriptionAs Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions tailored to theirneeds and challenges. Your proactive guidance will help keeping the customers mission criticalenvironments healthy by identifying potential issues before they...

  • Technical Account Manager

    il y a 1 semaine

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    DescriptionAs Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions tailored to theirneeds and challenges. Your proactive guidance will help keeping the customers mission criticalenvironments healthy by identifying potential issues before they...

  • Technical Account Manager

    il y a 2 semaines

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    Office based 4 days per week in Sophia Antipolis (Valbonne) OR Paris (la Defense area)  FranceFluency in French and English essentialSecurity Clearance is highly desirable.As Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions tailored to...

  • Technical Account Manager

    il y a 2 semaines

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    DescriptionOffice based 4 days per week in Sophia Antipolis (Valbonne) OR Paris (la Defense area)  FranceFluency in French and English essentialSecurity Clearance is highly desirable.As Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions tailored...

  • Technical Account Manager

    il y a 2 semaines

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    Job DescriptionOffice based 4 days per week in Sophia Antipolis (Valbonne) OR Paris (la Defense area) FranceFluency In French And English EssentialSecurity Clearance is highly desirable.As Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions...

  • Strategic Account Manager

    il y a 2 semaines

    Sophia Antipolis, France CSC (Corporation Service Company) Temps plein

    **Title: Tier 2 Strategic Account Manager - EMEA** **Location: Paris / Sophia Antipolis** **Working Hours: Monday to Friday - 9am to 6pm** **Hybrid - 3 days in the office** We are looking for an ambitious Strategic Account Manager (Tier 2) to join our growing SAM team in EMEA who will strengthen relationships with C-Level contacts and key decision makers...