Business Manager Coo Office

**Job Category**: Bus Admin and Operational Mgmt

**GCB Grade**: 4

**Job Profile**:
The Business Manager role within the COO Office of HSBC Continental Europe (HBCE) will provide both operational and strategic support to the HBCE Head of Operational Management and the wider HBCE COO remit, covering but not limited to Financials, Governance and Services.
As HBCE continues to undergo a significant change agenda, the Business Manager will also be required to have a strong change management mind-set to ensure interlock of COO office activities with multiple regional programmes of work. The role will also work closely with regional and country stakeholders (including Global Businesses and Global Functions) to ensure effective governance and support of overall Operational Management.
The Business Manager’s scope covers all current and future HBCE markets, with a particular focus on France.
The roleholder will be based in Paris, France, with a reporting line to the HBCE Head of Operational Management.

**Main Accountabilities**:
Governance and Committees:

- Preparing documents for HBCE DBS Governance Meetings
- Coordination of inputs into entity and regional governance, including HBCE ExCo, and HBEU ManCo and OpCo

Accountabilities for Business, Customers and Stakeholders:

- Managing the day-to-day Business Management requirements of the HBCE COO Office including but not limited to financial cost control and planning, governance and resolving ad-hoc issues as they arise
- Communications - engage in regular valuable, stong, two way communication
- Continuous Improvement - driving positive change in processes, procedures and services
- Understand the role of the HBCE COO office within the overall context of HSBC and DBS strategy
- Facilitate & support senior management decision making by the use of management information, performance information, analytics, forums and stakeholder feedback
- Financial Management - work closely with HBCE Head of Operational Management and DBS Leads to ensure visibility and escalation of cost-performance as required
- Governance - demonstrating good governance and control across the Function
- Policy & Standards - ensuring any COO Office-issued policies are well managed, communicated and implementation is tracked
- Risk Managament - ensuring all risks in the COO Office are managed in line with Operational Risk Management Framework
- Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
- Help promote and implement HSBC’s Sustainability commitments within the COO remit
- Stakeholder management - working closely with HBCE and HBEU regional stakeholders to delivery key initiatives and support HBCE COO
- Internal and External Third Party Risk and vendor management for engagements within the HBCE COO remit
- Deliver on regulatory reporting obligations and maintenance of relevant inventories

Requirements

**Knowledge & Experience / Qualifications**

**Essencial skills**:

- Excellent organisational, planning and management skills
- Great stakeholder management skills
- Great analysis, design and problem solving skills
- Great presentation skills including written and verbal communication
- Strong level of financial knowledge
- Sufficient language skills (verbal & written) in French and English

**Desirable Skills**:

- Bachelor’s degree (equivelant or higher) in Business, Finance, Economics, Sciences or similar
- Understanding of risk management fundamentals
- Knowledge and experience in project management methodologies

**Experience**:

- Experience in business management, governance and planning activities
- Experience in change management
- Experience of data gathering from variety of sources including inputs from business, offline spreadsheets, IT systems, etc.
- Preparation of regular reports for consumption by senior audiences

**General capabilities**:

- Excellent communication and interpersonal skills; strong relationship management capabilities
- Able to navigate the organisation effectively and able to work with teams across multiple geographies
- The ability to quickly understand customer requirements and concerns and ensure results exceed their expectations
- Delivery-focus with ability to pay attention to detail and ensure tasks are completed on time and to the required levels of quality
- Ability to prioritise workload and to work to tight deadlines
- Willingness to own work and problems and see through to completion