Workplace Experience Lead

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Role Summary
The role of a Workplace Lead is to provide support to the Facilities Management team on varying tasks including
- Responding to customer issues and providing a resolution
- Supporting with moves and changes across the building
- Customer Experience to ensure that the visitor experience is seamless
- Facilities related administrative duties - ensuring paperwork is accurate and data driven by our dashboards is being responded too
- Spearhead the development and rollout of companies’ brand propositions and various campaigns.
- The ability to develop assets, working in partnership with the local, regional teams both internal and external to ensure that the messaging, brand and tone of voice reflect the client’s vision
- Own and develop the content marketing strategy to include all mediums, ensuring assets match mediums for the greatest impact.
- Work closely with all stakeholders to coordinate local, regional and global campaigns

Key Responsibilities
To ensure that all customers experience service excellence consistently. Providing a warm, courteous and prompt response to customer requests.
To support the Facilities Management team in responding to issues that may arise
Reviewing data and analysing the results to drive efficiencies across our work streams
Liaising with Personal Assistant & Executive Assistant teams, clients & visitors and providing excellent customer service.
Ensure that client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately
Using empowerment for problem resolution whilst enhancing the FM experience

Role Requirements
Excellent communication skills - both written and verbal, understanding your audience so that messaging lands appropriately
Significant Marketing and Communications experience with the ability to quickly to quickly analyse complex information and present it in an easy to understand, readable and engaging way
You will preferably have significant experience in corporate comms and be CIM or CIPR (or similar) qualified or part qualified
Strong experience of using social media platforms, blogging and understanding of various digital media platforms for content such as web conferencing, video streaming and podcasts; with a track record of communicating via social media for corporate purposes
Excellent people engagement and influencing skills
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.