Customer Journey Manager

il y a 2 semaines

Paris, France Elektrobit Automotive Temps plein

**About us**:

- Elektrobit is an award-winning and visionary global supplier of embedded and connected software products and services for the automotive industry. A leader in automotive software with over 30 years serving the industry, Elektrobit‘s software powers over 1 billion devices in more than 100 million vehicles and offers flexible, innovative solutions for connected car infrastructure, human machine interface (HMI) technologies, navigation, driver assistance, electronic control units (ECUs), and software engineering services. Elektrobit is a wholly owned subsidiary of Continental.

Our team’s mission is to constantly challenge the status quo and innovate the end-to-end customer experience. As a Customer Journey Manager, you will leverage analytics, build new methodologies to generate insights, and drive actions that directly impact our customers.

**Your responsibilities**:

- Conceptionally plan, organize, and document customer journey workshops with participants across different functions and organizational levels
- Continuous analysis of our products and services’ performance across all customer touchpoints
- Harmonization and optimization of our processes below the line of visibility to improve the customer experience
- Development of action items (in cooperation with the specialist departments) to improve the customer experience
- Identification of measures to improve customer satisfaction
- Responsible to ensure all tasks in the backlog are assigned and driven to completion
- Evaluation and performance review of conducted measures
- Build strong relations with stakeholders to understand their challenges and priorities, and drive actions through insight delivery
- Share best practices and results: Partner with colleagues across our global team to identify areas for collaboration, drive continuous improvement and incorporate best practices
- Presenting to C-Level Managers

**Your profile**:

- 5+ years of relevant work experience, strong project management skills are a must, ideally multidisciplinary background, customer journey or touchpoint management experience
- A tech-savvy talent with a sharp focus on our customers
- Excellent communication skills, strong public speaker, comfortable in front of large, senior groups
- Familiar with international structures
- Have the ability to earn the trust of senior stakeholders and influencing business teams, ability to work across multiple layers of organizations.
- Passion for coordinating and prioritizing different tasks and taking ownership of your projects, strong leadership skills
- Strategic thinker but equally operationally skilled - diligent, structured and organized
- ROI-tracking skills and analytical capabilities to prove what is-or isn’t—working
- The capability to work effectively and proactively with mínimal direction and balance multiple demands simultaneously - a focus on outcomes over tasks
- Excellent command of English language

**What we offer**:

- Exciting projects in the automotive software industry
- Flexible working hours and family-friendly working atmosphere
- Mobile work, working from home
- Trainings in our own academy

**Contact us**:

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