Comissioning & Support Engineer (M/F/d)

il y a 3 jours

Paris, France Riedel Communications Temps plein

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.

Our **Product Division** develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

Join us as **Service & Support Engineer **(M/F/d) on this exciting journey and experience the fascination of Riedel Communications in action.

**YOUR RESPONSIBILITIES**
- Provide technical support to external and internal customers and contribute to the customer hotline (24/7 hotline when trained) as a first and second level Support
- Support customers with remote online sessions & during live productions when needed
- Reproduce technical issues in the lab/office
- Visit customers (on-site or remotely) to perform debug and resolve problems
- Execute commissioning of baseband and IP based audio and video systems
- Customer training
- Work closely with your Support & Sales colleagues in EMEA at the headquarters and in cross functional teams with Product Management and R&D

**THAT'S YOU**
- 2+ years of proven experience in a relevant market field, ideally in the (outside) broadcast, live sports and or entertainment market
- Experience in broadcast production workflow is essential to this role. Knowledge of new digital media standards with focus on video and audio over IP / SMPTE 2110
- Experience in understanding network architecture and deployment is a plus
- Successfully completed university studies or completed equivalent trainee program e.g. CCNA, ACE or equivalent degree in Information Technology degree, electrical engineering, or communications engineering
- Passion about communication to customers and troubleshooting
- Self-organised and capable to self-educate on new technologies
- Team player that fits the personality and basic setting of an international, medium-sized company
- Loyalty, reliability and personal integrity
- English speaking is a must (other languages are a plus)
- Mobility and willingness to travel

**WE OFFER**
- **Life and Work balance** through our flexible working time system including mobile working in a hybrid model
- **Career booster** with numerous individual development and training opportunities
- **Diversity **is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
- Diverse offers through **myEAP **(e.g. help with childcare, care for relatives, offers for body & soul etc.)

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

**ENRICH OUR TEAM**

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.

RIEDEL stands for equal opportunities and diversity We are looking forward to getting to know you as you are - far away from any pigeonholing.

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