Strategy & Operations Manager (Rider Ops & Loyalty)

il y a 1 jour

Paris e, France Uber Temps plein

Our Operations teams work where Uber’s digital technology meets the real world. We are the local eyes on Uber’s operations team, and own city-specific business outcomes and bridge our overall business strategy with local needs. We ensure complex, business-critical compliance work is done in a high-quality way and champion the core Uber experience in our cities.

**About the Role**:
This role will be primarily focused on loyalty and rider lifecycle. Our goal is to be the best at engaging our riders, specifically the high value ones, and ensuring we are exceeding their expectations. This will involve getting a deep understanding of the needs and challenges faced by our riders, crafting and deploying the right solution and keep improving to always stay on top of expectations.

**What You'll Do**:

- Define the long term strategy and roadmap for Loyalty: Partner with our cross functional team members to craft and deploy a loyalty program that will support our long term strategic goals
- Tailor engagement strategies by customer segment: Employ quantitative and qualitative research tools to develop/refine customer segmentation and build tailored strategies by segment
- Collaborate with cross-functional team members to deliver value for our riders: Develop shared objectives, support standing-up new initiatives across functions, and lead projects/workstreams end-to-end
- Perform analysis to advise recommendations on key strategic questions: Examples include identifying opportunities in user lifecycle, building use cases for new benefits

Own rider engagement KPIs: including customer metrics and direct P&L accountability

**Basic Qualifications**:

- A minimum of 3years of experience in strategy, operations, business development, pricing, revenue management, marketing, project management or consulting
- Strong execution focus, sense of urgency and ability to adapt quickly
- Data-driven decision mentality and sound business judgment through deep analytical thinking
- Creative solutions driven demeanor, but keeping pragmatic implementation approach
- Proven experience in consumer service marketing is helpful
- Language proficiency in both French and English is required
- Excel or VBA proficiency

**Preferred Qualifications**:

- SQL

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