Senior Process Excellence Lead

**About Swiss Re Corporate Solutions**

Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.

**About the Role**
- thank you for your unde**rstanding.

Are you self-motivated, energetic and enthusiastic about improving the way people work? Can you bring processes and concepts to life and are you keen on making an impact on a global level?

If yes, then we have an exciting opportunity for you to join our Process Excellence team.

In this global role the main responsibility is managing the end-to-end core value chain process of one or multiple allocated lines of business across all locations in scope, plus additional selected global processes.

You will drive process excellence through continuous improvement by working and partnering with the business to identify improvement areas and structuring, planning and leading cross-functional end to end projects from start to completion that deal with operational efficiency, process improvement, technology, growth and compliance.

You will be working very closely with colleagues around the world and build a cross functional network to streamline, harmonize and continuously improve our global processes. This requires in-depth knowledge of processes and systems we use in different locations to identify good standard methodologies and recommend and implement new streamlined and optimized processes and/or systems.

We believe in team work and are looking for someone that integrates well as you will engage with a broad network of experts and actively exchange knowledge, collaborate on, own or support associated initiatives and combined work towards the goal of optimized, fit for purpose and standardized processes.

This includes defining business requirements, collaborating with IT counterparts for system improvement opportunities, contributing to and leading initiative teams, implementation planning, summarizing and reporting out to senior management by preparing presentations and communications and leading implementations to completion.

**Main activities**

**1**. Process Excellence:

- Lead global end to end process standardisation and improvement, reviewing, documenting and where possible aligning best practice globally
- Drive continuous improvement and ensure scalability of processes
- Elicit and analyse process related business requirements and areas for improvement
- Analyse, define and document business processes.
- Work with regions and locations to ensure new standards are understood and followed
- Drive decisions by analysing data and providing insights
- Structure and deliver creative solutions whilst remaining practical, collaborating closely with other Process Excellence Leads and functional leaders
- Ensure appropriate control and quality frameworks are in place
- Global point of contact for process related topics of the assigned Lines of Businesses and global processes

**2.** Change implementation
- Ensure our operational model is fit for purpose to support the client offering throughout the geographies and lines of businesses
- Work with relevant stakeholder to ensure that processes are understood and adhered to
- Build-up and execution of global and regional change management and communication plans
- Build a culture of process adherence through tracking and monitoring activities and acting on the results
- Active communication with all involved partners across regions and seniority
- Ensure process adherence by planning and executing on reinforcement activities
- Active member of the Process Excellence Community to exchange best practices, grow process excellence capabilities and ensure regional alignment

**Position requirements**

You have a high tolerance of ambiguity and a tried track record in leading Process Excellence / Process Improvement and/or other relevant enterprise transformational roles. Developing a topic from a vague starting point to a structured problem statement, building consensus, identifying and triggering decisions and driving the topic to completion independently is key. Experience in facilitating different levels of conversations as a strong communicator will help you in initiating and orchestrating improvement work. You distil and present topics appropriate for all levels of stakeholders and collaborate across all associated functions, regions and hierarchies. You enjoy problem solving, are structured, detail oriented, build up your own knowledge and expertise in a topic systematically, gather facts and build consensus. You are proficient and self-confident in engaging at senior management level and in creating high-profile executive manage