Customer Success Manager
il y a 2 semaines
**Our mission**
**Our journey**
We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we've discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages diverse perspectives, knowledge, skills, and cross-cultural understanding.
**Our values**
- Singularity_: We do it our own way.
- Community_: One company, one culture
- Adventure_: Level up if you dare, never stop innovating.
- Leadership_: Be the leader you want to follow.
- Excellence_: We want to be customers' first choice as a cloud provider.
- Rock_
- Solid_: You can always count on us
**About the job**
The Customer Success team is responsible for maintaining a good relationship and satisfaction rate with existing customers, while developing the company’s customer portfolio. Reporting to Nadia Arhmir, Customer Success Manager, you will be in charge of developing a portfolio of existing customers through follow-up and support actions.
- You will play a key part in customer satisfaction and loyalty.
**Minimum qualifications**:
- Learn-it-all mentality, with a desire to better understand both business and technology solutions
- Experience in consulting or pre-sales, experience in both would be a plus
- Strong technical skills, and a desire to work with both business and IT
- Very good command of both English and French
**Preferred qualifications**:
- Excellent oral and written communication skills
- You are familiar with the cloud market
- You are able to remain calm under pressure
- You are thorough, autonomous, and result-oriented
- You are interested in new technologies
- You are very empathetic, patient, and a good listener
**Responsibilities**:
- Build customer loyalty by reducing churn
- Build, maintain, and leverage strong relationships with business and IT decision makers
- Promote the value of Scaleway Elements, customer retention, growth, and positioning for upselling
- Enhance the MRR through additional sales based on identified customer needs
- Contribute to the improvement of the customer experience through satisfaction indicators
- Accompany customers in their product learning process
- In-depth needs assessment
- Training according to identified needs
- Change management
- Find solutions to customers' problems
- Coordinate and federate work teams
- Actively participate in product feedback for the continuous improvement of our services
**Location
This position is:
- Based in our offices in Paris or Lille (France)
**Recruitment Process**
- Screening call - 30 mins with the recruiter
- Manager Interview - 45 mins
- Home Assignment
- Team Interview
- HR Interview - 45 mins
- Offer sent - 48 hours
On average our process lasts 2-3 weeks days and offers usually follow within 48 hours**To learn more about us **Scaleway website | Scaleway’s blog| Scaleway on Twitter
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