Manager Standard Delivery

**About us**:
Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission**:make carbon management as essential as financial management**.

Today, we are a **global leader in carbon accounting**, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts.

More than **3,500 companies in 20+ countries** use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are now a team of **200+ people from 40+ nationalities**, based in Paris, London, Barcelona, and New York.

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and **one billion tons of CO2 under management**.

**Our Values**:

- Ambition for climate: Minimize GHG emissions, maximize climate impact

- Deliver with agility: Work in small increments: fail fast, learn fast, win fast

- Own your opportunities: Achieve outstanding results by showing initiative and accountability

- Feedback paves the way: Succeed as a team by helping others progress

Curious to know more ? Check out our Culture Book, blog, and youtube channel

**About the team**:
You’ll join Greenly’s Delivery organisation — a fast-moving team of Climate Experts and Onboarding Managers who bring carbon accounting to life for thousands of companies. This is where the real action happens: translating methodology into impact, helping clients navigate their climate strategy, and turning complexity into clarity.

The Standard Delivery perimeter is the engine that powers most of Greenly’s customer journeys. These projects combine structured workflows, product support, and a strong ambition for scale. It’s a space where you’ll balance **operational excellence, team energy, and continuous improvement**, helping us serve more clients every month while preserving quality, momentum, and motivation.

**About the role**:
We’re looking for a **Manager for Standard Delivery** who will lead the teams working on Greenly’s standard deals and the industrialisation of our delivery. This means ensuring smooth onboarding, reliable delivery of carbon assessments, excellent customer experience, strong operational discipline, and the ability to drive processes to serve always more customers without exponentially growing the team.

This role is a blend of **people leadership, delivery excellence, and close collaboration with Product** to continuously industrialise how we deliver. The ideal profile is a strong all-rounder: structured, people-oriented, customer-oriented, and comfortable with climate and carbon accounting topics.

**Your responsibilities**:

- Lead the teams handling **onboarding and standard GHG delivery** (3 profiles: customer support, onboarding, and climate expects)

- Maintain a **reliable, predictable delivery engine** with clear processes and high quality: every task must be fully processed and automated as much as possible

- Improve workflows, documentation, tooling, and team rituals for better efficiency

- Collaborate closely with **Product** to turn recurring delivery work into product features and automation (industrialisation mindset)

- Monitor and improve key metrics**:CSAT, NRR, gross margin, time-to-value, productivity, capacity**

- Create a caring and stable team environment, mindful of workload and well-being

- Own the Statement of Work: a contractual document outlining all the steps of standard delivery for our customers

- Work effectively with Sales, Delivery, and Product to ensure smooth handovers and delivery consistency across the customer journey

**Objectives / Key Metrics**:

- Maximise gross margin: leverage the product, automations, and flawless processes to deliver more customers while maintaining costs under control

- Maximise CSAT and Net Retention: ensure industrialisation doesn’t come at the cost of a six stars experience for all customers ️

- Drive the product roadmap to limit the number of hours spent by the delivery team on each task for each customer

Reporting line: COO or Head of Product (to be confirmed)

**Skills to succeed**:
**What we’re looking for**:

- Strong experience in **delivery, consulting, onboarding, or project operations**

- Excellent **people leadership**, team facilitation, and coaching abilities

- Strong **operational and organisational** skills

- Comfortable with **carbon accounting topics** (not necessarily a deep expert yet)

- Strong customer excellence reflexes and ability to anticipate client needs

- Able to collaborate with Product teams and think in terms of **scale, automation, and industrialisation**

- Clear communicator, structured, calm under pressure, and able to bring clarity in busy periods

- Comfortable working with engineering-minded profiles (analy