Service Desk Operator

il y a 1 semaine

Strasbourg, France Cronos Europa Temps plein

The Service Desk Operator will provide technical support services within IT Service Desk. The role requires ensuring operational continuity, troubleshooting technical issues, and assisting users with IT-related queries.

**Key Responsibilities**
- Provide first-line IT support to users.
- Manage, categorize, and resolve IT incidents following established service procedures.
- Escalate complex issues to the appropriate technical teams.
- Maintain and update records of technical issues and resolutions.
- Ensure timely communication with users regarding incident progress and resolutions.
- Support IT operations in Strasbourg and Brussels.
- Participate in on-call support outside normal working hours when required.

**Working Conditions**
- **Normal Working Hours**: Monday to Friday, 08:00 - 20:00.
- **On-Call Support**: May be required during non-working days, weekends, and public holidays.

**Required Skills & Qualifications**
- English and French mandatory.
- Minimum 1 year of experience.
- Experience in IT Service Desk support or similar technical roles.
- Proficiency in troubleshooting IT systems, hardware, and software.
- Strong communication skills and ability to provide clear user support.
- ITIL certification passed or with a view to passing within 3 months.
- Ability to work in a multilingual and multicultural environment.

**Reporting & Performance Monitoring**
- Daily timesheets must be completed and submitted for verification.
- Participation in regular service meetings with technical and steering committees.

**Contract Duration & Start Date**
- Start Date: 03/03/2025.
- Contract of 1 year min
- Type of Contract: CDI or freelance

**Language**:

- English (required)

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