Live Ops Manager

Madbox is a fast-growing mobile gaming company with a very unique way of developing games. Everything has been made for teams to take as much **ownership** as possible, unleash their **creativity**, bring **performance**, and have as much **fun** as possible.

At Madbox, we believe in creating unique, engaging, and long-lasting mobile gaming experiences that bring smiles to millions of players worldwide. Our teams are empowered to take ownership, push creative boundaries, and humbly strive together to craft high-performing mobile games. If you're passionate about game-making and thrive in a healthy, high-energy, collaborative environment, join us as a **Live Ops Manager** and help shape the future of **Pocket Champs**

As **Live Ops Manager**, you will play a pivotal role in the future of Pocket Champs - spearheading our overall LiveOps strategy and driving the successful execution of regular live events, promotions, and content updates. Working closely with the rest of the game team, your aim will be to define and execute a plan for our live operations that maximizes player satisfaction while boosting engagement, retention, and monetization. We see Pocket Champs as a game with immense growth potential, and your contribution will be key to unlocking its next level of success.

***Y**our future responsibilities and scope**:

- **Define and execute live operations strategy**, ensuring a continuous stream of engaging content, events, and promotions that enhance player experience and business performance.
- **Plan, schedule, and manage live events**, from conceptualization to execution, making the most of the content developed by our teams and ensuring smooth deployment and performance tracking.
- **Refine our game economy & monetization** finding opportunities to improve our ads/purchasing experiences, ensuring a strong value proposition on our content, and driving long-term revenue growth.
- **Collaborate with our game design, marketing, and data teams** to optimize & experiment with event designs - balancing variety, fun, and engagement with business objectives.
- **Analyze and monitor game KPIs** to measure the impact of live ops initiatives, identifying areas for improvement and iterating based on data insights.
- **Leverage A/B testing and player segmentation** tailoring our live ops strategy to different audience segments and maximizing effectiveness.
- **Ensure operational excellence** by continuously improving tools, workflows, and processes to streamline live operations execution.

**The profile we are looking for**:

- At least 5 years in Live Ops or Product management within a mobile gaming environment
- Strong analytical mindset and ability to structure & interpret data and make thoughtful data-informed decisions
- Project management expertise, strong market knowledge, and organizational skills
- Collaborative and iterative mindset, working effectively with cross-department teams, especially in areas of game design, data, user acquisition, and the game management team
- Extensive experience using live ops tools, Customer Relationship Management (CRM) systems, and AB testing tools
- **And most importantly**: Passion for mobile games, crafting high-quality player experiences, and bringing smiles to millions

At Madbox, we value the mindset and how you can fit with our culture by sharing common values and creating great games together.
We are passionate, always pushing to the next level to learn new things. We are creative and innovative and most of all, team players

**How do we hire at Madbox?**:

- Meet the recruiter
- Meet the direct manager
- Home Assignment
- Meet the team
- Meet with Leadership

NB: our offers are extended within 24h