Internship - Customer Success Manager (German

**Who we are**:
Digimind is the global leader in AI-Powered social listening platforms and market intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Digimind’s best-in-class technology transforms social and online data into actionable business insights, enabling marketers to effectively plan, execute, and analyze their marketing strategy. With offices in New York, Paris, Singapore, Grenoble, Rabat, Buenos Aires, Mexico, Madrid and Amsterdam, Digimind is serving numerous customers worldwide. Digimind is part of Onclusive, a global partner for public relations and Communications success.

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**What we are looking for**:
We are currently seeking a **German speaking** **Customer Success Manager** to add to our dynamic** CSM Team** in** Paris **for a **6-months internship.**

Under the supervision of the team, you will have the global mission of delivering a white-glove customer service experience to our existing portfolio of clients in order to guarantee retention and create up-sales and cross-sales opportunities.

**Key responsibilities include**:
1.Project & Client Portfolio Management:

- Help design and support the rollout of Digimind Market Intelligence & Social Media solutions for our clients,
- Coach our clients during each step of the deployment of their project; from primary onboarding & operational setup phases to project deployment,
- Help clients identify, design & track business KPIs relevant to their business strategy,
- Develop business within your portfolio in collaboration with Account Managers,
- Participate in pre-sales initiatives including webinars, product demo, and technical workshops.

2.Digital Consulting:

- Advise clients on current digital business intelligence strategies & best practices with regard to brand reputation, brand protection, consumer insights, competitive intelligence, and influencer marketing strategy,
- Create educational content aimed at turning our clients into power users of our software through workshops, coaching and tool optimization,
- Provide digital expertise to our clients, be proactive in suggesting the right organizational framework at each step of the deployment of the project.

3.Corporate Communication:

- Design, write and publish a weekly company newsletter providing Digimind with strategic insights and competitive intelligence relevant to its business environment.

**What are our requirements**:

- You are **pursuing a degree in Economics/Competitive Intelligence or Marketing **and **you are** **looking for an internship;**:

- You ideally have 6+ months of hands-on work experience working in marketing or data analysis;
- You are **passionate about technology** and the world of big data;
- **Bilingual proficiency in English, French and German is required**.
- **You have excellent interpersonal skills and impeccable written and oral expression**;
- A** strong interest in competitive intelligence and the SAAS environment** is a plus;
- You are** autonomous and proactive** with a **true sense of customer service** and **exceptional organizational and time management **skills;
- You want to join a young, dynamic structure where you can have a real impact;

**What do we offer?**

We offer a fantastic opportunity to participate in the development of a revolutionary company open to what's trending in all industries worldwide, as well as:

- An incredible work environment - fun, casual, high energy, and fast-paced
- Opportunity to work in the world of social media and big data with an

international team of passionate professionals
- Rapidly developing business, you will be a key part of the expansion
- Access to tailor-made trainings with Digimind Academy
- Great WeWork offices in the heart of Paris
- 50% Navigo refund for monthly/yearly subscriptions
- Tickets restaurant
- Up to three days of homeworking per week
- For interns, paid internships with and opportunities to become a permanent employee for the best interns

**_Digimind is an equal opportunity employer. We value diversity and are attached to shaping an inclusive environment for all employees._**: