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Internship : Customer Success
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Outsight's software solutions track the motion of people and vehicles using 3D LiDAR data.
Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.
Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.
You can find below an interesting link about who we are and what we do :
Insights about Outsight
Our Passenger Flow Traffic Monitoring solution is trusted by the world's leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.
Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.
Context :
We are building the first Customer Success team at Outsight, dedicated to ensuring our clients achieve their goals with our product. As a Customer Success Intern, you will play a key role in supporting our customers, improving their experience, and contributing to the growth of our business. This is a unique opportunity to learn the ins and outs of customer success in a dynamic, fast-paced environment. You will work closely with the Head of Customer Success, Sales, and Product teams to drive customer satisfaction, retention, and advocacy.
This internship is ideal for someone passionate about customer relationships, problem-solving, and technology. You will gain hands-on experience in a scaling organization and have the chance to make a real impact.
Responsibilities :
Customer Onboarding: Assist in onboarding new customers, ensuring they understand our product and its value.
Customer Support: Respond to customer inquiries, troubleshoot issues, and escalate when necessary to ensure timely resolution.
Data Analysis: Monitor customer health scores, usage metrics, and feedback to identify trends and opportunities for improvement.
Collaboration: Work with Sales and Product teams to communicate customer needs and contribute to product enhancements.
Documentation: Help create and update customer-facing materials, such as FAQs, guides, and training resources.
Feedback Loop: Gather and analyze customer feedback to inform internal teams and improve the overall customer experience.
Projects: Participate in special projects aimed at improving customer engagement, retention, and satisfaction.
Requirements for the role :
Currently pursuing a master's degree in Business, Marketing, Communications, Engineering or a related field.
Strong written and verbal communication skills in English (French is a plus).
Empathetic, proactive, and solution-oriented mindset.
Ability to multitask and prioritize in a fast-paced environment.
Basic knowledge of CRM tools (e.g., Salesforce, HubSpot) is a plus.
Passion for technology and customer success.
Why join us?
Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world's most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.
As a 7-time Gartner-recognized category-defining leader with dozens of global awards including "Edge AI Product of the Year," "LiDAR Leader Award," "CES Best of Innovation" and many more, we're backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents.
Join our international team of world-class experienced engineers and business leaders solving humanity's most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics.
Supported by rock-solid investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.
This isn't just an internship - it's a chance to help build a team and a function from the ground up. You'll have a real voice in shaping how we engage with our customers and contribute to the culture of a growing company. We value curiosity - please write "AI is just a tool" on your application message - initiative, and teamwork, and we're committed to helping you grow both personally and professionally. If you're excited about making an impact and being part of something meaningful, we'd love to have you on board.
Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.
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