Regional Facilities Manager

JLL supports the Whole You, personally and professionally.
This position requires an individual with a passion for customer satisfaction, where no detail is too small in order to maintain all Client facilities at the highest standard; one that will manage and promote a high level of customer service; partners with the client’s Corporate Real Estate team; fosters and maintains relationships with the client’s Executive Leadership and all associated service providers.
The individual we are seeking will be play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience. The role will manage and coordinate account related deliverables and responds to client satisfaction concerns. Supervise reception staff to ensure consistent Service delivery and maintain all facilities and grounds in alignment with the client’s global standards, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service.
Work collaboratively within the facility team to deliver integrated facility management services across all business lines
Manage, supports, and provides guidance to an existing facility support teams.
Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth
Assure vendors meet or exceed client’s satisfaction with client’s requests within scope of services and CMMS request.
Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.
Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.
Support the Account Director in the implementation of short and long-term projects/initiatives for the client.
Manage the day to day facility Services in the France office
Remote Manage remaining Sites across his Portfolio
Assist in the development and implementation of the annual management plan within the area.
Accomplish key performance indicators as identified by the account lead and/or client leadership.
Participate in the monthly/quarterly/annual reporting appropriate for the client.
Maximize utilization of suppliers, preferred vendors/contractors.
Ensure compliance with JLL minimum audit standards and client’s standard processes.
Must be able to work irregular hours and/or weekends
Willingness to travel for site visits or as needed; to include some overnight travel within assigned region.
All other duties and tasks assigned.
Critical competencies for success
- Experience managing and supporting high profile facilities to include commercial buildings, warehouses and manufacturing.
Bachelor’s degree or equivalent work experience in Facilities or Property Management.
8+ years of experience in facilities or property management with a third-party provider, corporation or as a consultant
Knowledge of commercial real estate, HVAC, electrical systems, telecommunications, furniture and building energy management systems
Fleunt French speaker with solid knowledge of English
Supervise vendor performance during normal and off hours, including weekends, when necessary
Strong Accounting and budgeting/forecasting experience
Strong organizational and management capabilities
Excellent communication and interpersonal skills
Ability to forge and maintain robust working relationships
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.