Onsite Hands and Feet Support Technician

**Join HCLTech Proudly recognized as a Certified Global Top Employer 2025.**

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking an **Onsite Hand and Feet Support Technician**to join our team at a prestigious client site, based in **Martillac, France**.

**Language Requirements**: Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.

**Years of Experience**:Minimum 3-5 years

**Tasks and Responsibilities**
- Experience of Network Devices such as Cisco Switches, Routers, Wireless Access Points
- Basics knowledge/understanding of assigning switch ports to specific VLANs
- Patch phone ports to switch as needed.
- Basic troubleshooting of VOIP phones (knowledge of basic configuration)
- Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams
- Troubleshoot and replace network switch chassis blades when required.
- Adding memory/flash to existing Non-End User Devices or Devices;
- Patching, moving an existing switch or router;
- Racking and patching any new Non-End User Devices or Device(s);
- Decommissioning a single Non-End User Device or Device, including verifying the impact of such decommissioning and/or shutting the Device down;
- Installing new, or moving existing, access points for coverage expansion - No higher than usage of a 6-foot ladder; however for a higher ladder parties shall mutually discuss and agree.
- Conducting Site surveys, including asset inventory validation;
- Conduct WLAN surveys; installing, decommissioning or moving WAP;
- Installing, decommissioning, or moving WLC;
- Installing, decommissioning, or moving Smart Edge;
- Installing or decommissioning Firewall;
- installing, decommissioning or modifying WAN acceleration; Installing, decommissioning or modifying the VPN Gateway;
- Granting Site access for the Customer’s third parties.
- The onsite Technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to the technician conducting this work.
- Good to have an understanding of any Data Center Infrastructure Management Application
- Assist network and data center admins (Internal, Customer, and Vendor) as required during the course of technical troubleshooting
- Basic knowledge about Hardware like Servers and storage devices
- Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment
- Engineers should have hands-on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage, and Network devices

**Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.**

**Why become an HCLTechie?**

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

- Comprehensive benefits package.
- Global career opportunities and mobility.
- Flexible work environment supporting work-life balance.
- Exciting projects and upskilling opportunities to shape your role.
- Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

Application Question(s):

- Are you legally authorized to work in France?
- Are you comfortable working in an onsite setting?
- We must fill this position urgently. Can you start immediately?

**Language**:

- fluent French and English (required)

License/Certification:

- French ID Card or French Work Permit (required)