Technical Support Manager

il y a 3 jours

Paris, France Odaseva Temps plein

**We are the #1 Enterprise Data Platform for Salesforce**
- Odaseva is the only platform built specifically to help the world's largest and most ambitious Salesforce customers keep their data protected, compliant, and agile.
- We are backed by Salesforce Ventures and are proudly one of the top 5% of ISV partners in the Salesforce ecosystem. Fortune 500 companies like Schneider Electric, Toyota, Heineken, John Hancock, and non-profits trust Odaseva with their most complex data management challenges. More than 90 million Salesforce users rely on Odaseva.
- It's a great time to join us We've experienced multiple consecutive years of 100% revenue growth, and our team has rapidly expanded across hubs in San Francisco, Paris, Sydney, London and remotely.
- When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.

**Your Role**
- We’re seeking a Technical Support Manager to join and develop our Super Awesome Support team located in EMEA and APAC. You will lead the team to provide a valuable and memorable experience and help team members engage our customers on inquiries, technical issues and suggestions. The Technical Support Manager is a full time role reporting to our SVP Customer Success Group.
- The position is located in Paris.

**Your responsibilities will include**:

- Managing the EMEA and APAC Support teams
- Driving the support team performance monitoring and delivery to make sure the SLAs are achieved
- Hiring new support team members (if/when needed), supervising onboarding, ensuring training is delivered to the new starters
- Partnering with Product & Engineering and Customer Success Management teams to resolve issues and improve customer experience
- Proactively developing and implementing new and improved processes within the Support stream
- Working cross-functionally with Stream managers and key team members to conduct projects
- Providing reports to top management

**You will bring**:

- 5+ years of experience managing Support teams
- 5+ years of experience resolving technical issues for clients in a support environment, ideally in a SaaS environment
- Background in establishing and building long-lasting customer relationships and/or customer support experience
- Salesforce experience is a plus

**We’re looking for someone who**:

- Is customer oriented
- Is willing to build strong relationships with team members
- Has excellent communication skills
- Has excellent analytical and reporting skills
- Is able to work in a fast-paced environment
- Is fully Proficient in English & French

**Odaseva’s values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork**
- Odaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply.

We are:
*** Pro-equality, pro-diversity

***️ A team of smart and kind people (inspire emulation - not competition)

***️ A culture of professional excellence yet casual style

*** A place where you can make an impact and grow your career

***️ A company at the forefront of data & cloud innovation

*** A competitive employer

*** Truly international, with offices in Paris, San Francisco, Sydney and London

***In favour of Flex office

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