Aftersales Technical Support

il y a 8 heures


Paris, France Geely Auto Europe Temps plein

Job Summary The After-sales Technical Support & Training Manager is responsible for leading the technical support and training functions within Geely’s global after-sales network. This role oversees the diagnosis of complex technical issues, ensures efficient problem resolution, and develops comprehensive training programs to enhance service quality. The manager will collaborate closely with distributors, dealers, R&D, and quality teams to elevate the overall technical capability and customer satisfaction. Key Responsibilities Technical Support Management Lead the technical support team to provide timely and professional support to distributors and dealers. Manage the resolution of critical and complex vehicle issues, including root cause analysis and escalation to R&D and Quality teams. Oversee the development and release of technical information, including service bulletins, repair guidelines, and diagnostic procedures. Monitor field technical cases and provide strategic insights to drive product and service improvements. Support major service campaigns, recalls, and technical improvement initiatives. Training Management Develop and execute the annual technical training strategy for global or regional dealer networks. Oversee the design, delivery, and continuous improvement of training programs for technicians, service advisors, and technical managers. #J-18808-Ljbffr


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