Trade Floor Support
il y a 7 jours
When you are part of a $10 Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.
Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.
Here is an opportunity is to be part of **HCL Technologies**
**Title of role - Senior Engineer**
**Location - Paris**
**Employment Type - FTE**
**Experience level needed - 3 to 6 years**
Role Description:
**Key Responsibilities**:
- Day to Day processing of Incident tickets via ServiceNow in an ITIL aligned environment.
- Contribution to the team’s overall performance target for SLA’s relating to call pick up/response times and aged tickets.
- Act as the senior member of a small team within the Global Markets (GM) desktop group, handling escalations for your assigned business areas and managing prioritization amongst your team members.
- Working with and improving the relationship between internal technology partners to improve overall service levels.
- Responsible for the delivery of all projects being delivered onto your allocated Business areas.
- Work with the Global Remediation team in ensuring the desktops are up to date and fully compliant with the latest security patches and AV updates. Remediate desktops that are flagged on the non-compliant report.
- Proactive maintenance of your respective Business areas, Business Continuity Management (BCM) seats in the dedicated recovery suites.
- Work with the Service Desk and local Internal Move, Add Change (IMAC) teams to remove issues from the environment and improve Service Delivery.
- Foster a continuous improvement approach for Desktop Services being delivered to the GM Business
- Provide adhoc support at weekends for moves and other technology deliverables and out of hours support on a rota basis.
**Qualifications**:
- Previous Desktop Support experience in an Investment Banking environment is essential.
- Hardware/Software experience:
Required - Windows 7/10, MS Office 2007/2013, Internet Explorer, Java, Oracle, TCP\IP, Anti-Virus, Laptop Wireless setups, RAS, Azure.
Preferred - MS Access, Lotus Notes, iPhone/iPad, Citrix, Active Directory,
Market Data Products, Trading Floor Systems like Reuters, and Bloomberg.
- Outstanding Customer Service skills
- Good personal time management skills
- Ability to mediate and work with other technology groups to achieve common goals.
- ITIL Foundation V2 / V3qualification would be beneficial but is not a requirement.
- Awareness of Bank Infrastructure would also be advantageous.
- Languages: French Written/Spoken (B2/C1) English (B2/B2).
**Other Requirements**:
- A self starter, able to work under own direction to meet the demands.
**Salary**: 40,000.00€ - 50,000.00€ per year
Work Location: In person
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