Member Service Representative

**Overview**

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

**Responsibilities**
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned

**Qualifications**
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills

**Desired Qualifications**
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment

**Hours**: Available Monday - Saturday, hours based on business needs.

**Location**: Camp Foster, Bldg 1008/1009, Chatan Town 900-0006 Okinawa, JP | 900-0 & MCAS Futenma, Bldg 422, Ginowan City 901-2207 Okinawa, JP

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

**About Us**

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
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- Military Times 2023 Best for Vets Employers
- Newsweek Most Loved Workplaces
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Yello and WayUp Top 100 Internship Programs

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**Equal Employment Opportunity**: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
**Hybrid Workplace**: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
**Bank Secrecy Act**: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.