Portfolio Services Lead Middle Office

Who we are looking for:
The manager will represent State Street’s Investment Book of Record (IBOR) delivery to the client and interact with them on a daily basis for inquiry management and general portfolio health discussions and will liaise internally with the Portfolio Services COE as well as other middle office teams to resolve inquiries and issues.

The senior line manager is also required to manage the team effectively in order to ensure that all governance activities are being carried in accordance with standard operating control policy and that all market, internal and client escalation queries are handled in an accurate and timely manner.

Why this role is important to us:
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:
As Portfolio Services Manager you will:

- Using provided tools, review accounts for issues associated with Portfolio Health.
- Build and maintain strong client relationships, including maintaining client office hours.
- Provide support to the Portfolio Manager on operational issues, provide command and control over inquiries, escalations and activities directly supporting the Front Office.
- Act as the escalation contact for Client Middle Office Teams on more complex queries / issues / breaks requiring end to end portfolio services support.
- Identify data or accounts trends for discussion in group meetings.
- Interact with all Middle Office teams (Investment Accounting, Corporate Actions, Transaction Management, Performance)
- Build cooperative and professional internal/external relationships achieving group and client goals. Utilize all available resources throughout SSC.
- Cover various management functions and desk coverage when necessary.
- Prepare oversight reports for audit where applicable.
- Take ownership of issues to resolution, engage teams as needed to gain consensus.
- Track work effort and goals - individual and team- What we value:

- These skills will help you succeed in this role:

- Strong critical thinking, problem solving, and decision making skills especially in time sensitive situations
- Ability to explain complex issues in layman’s terms for wider consumption
- Team and project management experience
- Good client service skills- Education & Preferred Qualifications:

- 5+ years experience in an asset management / middle office role
- Understanding of various products including life cycle events
- European language skills a bonus with an emphasis on French- Additional requirements:

- Some travel may be required
- About State Street
- What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
- Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
- State Street is an equal opportunity and affirmative action employer.