Microsoft 365 Technical Support Specialist

il y a 2 jours

Antibes, France Hill Robinson Temps plein

**Role**

Hill Robinson is a leading independent service provider to the yachting industry. We offer a comprehensive range of services from locations across the world, to assist the safe and efficient operating of yachts, whilst also providing all the ancillary services required to maintain them to the highest standards.

In order to provide these services, we need reliable and efficient technology platforms. This newly created role, of Network and Technical Support Specialist, will play an important part in delivering and maintaining the systems our delivery teams require.

This position's primary focus is on user support, and requires someone with good working knowledge of Windows and Microsoft 365, as well as more a general understanding of internal networks. The job holder is also expected to understand and take responsibility for other IT systems, as well as supporting the global IT team for general tier 1 and 2 support requirements.

This position will be based in our Antibes office, with weekly trips to our Monaco office.

A hands-on, solutions-driven attitude, and clear communication skills are essential in this role.

**Duties & Responsibilities**
- Provide technical assistance with computer hardware and software.
- Resolve issues for staff via phone, in person, or remotely.
- Log bugs, issues and enhancement requests.
- Perform hardware and software installations, configurations and updates as needed.
- Resolve technical issues in a timely manner using available resources within the company.
- Maintain good record keeping of the assets in your branch of the company. This includes accounts for the purchased hardware.
- Work within a globally distributed IT team, within a developing framework of governance.

**Skills**
- Bilingual: French/English.
- Strong troubleshooting and critical thinking skills.
- Good knowledge of network configuration and management, including telephony and firewalls.
- Good knowledge of Microsoft 365 services, including Intune and SharePoint.
- Clear documentation and reporting skills.
- Excellent “Soft Skill” / Teamwork and customer service skills.
- Excellent communication with users, particularly over remote support.
- Ability to work alongside senior team members to fix networking issues remotely, under instruction.
- Ability to work following plans, deadlines and tight delivery times.
- Available for international travel.

**Qualifications & Experience**
- Experience working in an IT team with distributed roles.
- Recognised qualifications are desirable, including relevant study and industry qualifications (e.g. Microsoft 365 Fundamentals).
- At least 3 years of experience working in an IT support role, including with Microsoft 365, networks, telephony and firewalls.

**We have a range of employee benefits including**:

- Employee Assistance Program
- Hybrid working for eligible roles
- Accident cover
- Travel cover
- Academy Learning

Plus additional benefits relevant to the location you’ll be contracted by.

  • Alternance Commercial IT

    il y a 1 semaine

    Antibes, France ISCOD Temps plein

    **Description**: L’ISCOD, spécialiste de la formation en Digital Learning, **recherche pour son entreprise partenaire, société de conseil spécialisée dans la transformation digitale des TPE/PME**, Assistant(e) de gestion en comptabilité en alternance pour préparer l’une de nos formations diplômantes reconnues par l'Etat, de niveau 5 à niveau 7...

  • Assistant administratif bilingue secteur Nautisme

    il y a 1 semaine

    Antibes, France SYM Temps plein

    Assistant administratif bilingue secteur Nautisme (H/F) Lieu : 06 - ANTIBES Offre n° 201THBW Nous recherchons un(e) Assistant(e) administratif(ve) bilingue pour rejoindre notre équipe dans le secteur nautique. Responsabilités principales Administration du Bureau : accueil, coordination quotidienne, gestion de l’organisation du bureau. Gestion des...

  • SEO Specialist

    il y a 1 semaine

    Antibes, France RM Staffing B.V. Temps plein

    We are seeking a skilled and data-driven SEO Specialist to join our marketing team. In this role, you will be responsible for optimizing our website and content for search engines to increase organic visibility, traffic, and conversions. You will play a pivotal role in implementing both on-page and off-page SEO strategies and collaborate across content, web...

  • Chat Support Consultant, crypto

    il y a 4 jours

    Antibes, Provence-Alpes-Côte d'Azur, France SupportYourApp Temps plein

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Chat Support Consultant, crypto

    il y a 6 jours

    Antibes, Provence-Alpes-Côte d'Azur, France SupportYourApp Temps plein

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Crypto Chat Support Specialist

    il y a 1 semaine

    Antibes, France SupportYourApp Temps plein

    A global support services company is looking for a proactive Chat Support Consultant to join its team. In this remote role, you will deliver exceptional customer support in crypto trading via live chat and email, while also building strong customer relationships. Candidates should be native Danish speakers with strong English skills and at least 6-12 months...

  • Cloud Architect

    il y a 3 semaines

    Antibes, France OneSource Consulting Temps plein

    Job Description - Roles and ResponsibilitiesMission Context:As part of an IT infrastructure transformation and modernization program, the client is seeking to strengthen its teams with a Senior Azure Cloud Architect. The main objective is to define the target Azure Cloud architecture, establish its technical foundations, and manage its operational...

  • Assistant Administratif Bilingue Nautisme — CDI, 35h

    il y a 1 semaine

    Antibes, France SYM Temps plein

    Une entreprise dans le secteur nautique recherche un(e) Assistant(e) administratif(ve) bilingue pour rejoindre son équipe à Antibes. Vous serez en charge de l'administration du bureau et de la gestion des communications internes. Le candidat idéal possède des compétences solides en Microsoft 365, une grande rigueur organisationnelle, et doit être...

  • (native Danish) Chat Support Consultant, crypto

    il y a 1 semaine

    Antibes, France SupportYourApp Temps plein

    Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of...

  • Chef De Projet Infrastructure It F

    il y a 1 semaine

    Antibes, France GROUPAGORA Temps plein

    Le poste Vous souhaitez rejoindre une entreprise en pleine croissance et piloter des projets stratégiques autour des infrastructures IT ? Un cadre stimulant où vos compétences en gestion de projet et votre expertise technique auront un réel impact sur l’organisation et la performance du groupe ? En tant que Chef de Projet Informatique Infrastructure,...