Customer Service Team Lead
il y a 2 jours
**Job description**:
- l Responsible for the daily operation and management of the customer service team, including department workflow, systems, personnel planning, etc., to ensure efficient operation of department work.
- l Responsible for formulating and implementing the job responsibilities of department personnel, clarifying work requirements, work objectives, KPI, and establishing and optimizing various management systems, guiding, supervising and reviewing departmental work.
- l Responsible for team talent echelon construction and personnel training, and continuously improve the team's professional skills, including but not limited to: customer pre-sales consultation, sales follow-up, after-sales maintenance follow-up methods and speaking skills, properly handling customer complaints and disputes, addressing system problems or Ability to communicate and provide effective solutions for abnormal items caused by other various situations, DSP coordination and communication.
- l Cross-departmental communication, collaboration and resource allocation, optimize the service system, improve team efficiency, and improve service quality.
- l Through the understanding of the whole business process, promote the development of departmental work and solve problems.
**Qualifications**:
- l Bachelor degree or above (requires local confirmation and description), more than 2 years of team management experience, independent cognition and thinking on customer service
- l More than 3 years of working experience in French local logistics customer service, familiar with customer service management and customer service operation process; understand the work process of terminal delivery, transshipment and transportation related links;
- l Strong communication skills, strong anti-pressure ability, good teamwork awareness and problem-solving ability
- l Fluent in French and English/Chinese.
For more information:
Status: Cadre
**Salary**: 60,000.00€ - 75,000.00€ per year
Ability to commute/relocate:
- 95700 Roissy-en-France: Reliably commute or planning to relocate before starting work (required)
**Language**:
- French (required)
- English or Chinese? (preferred)
Work Location: In person
-
Head of Customer Service
il y a 5 jours
Roissy-en-France Zongteng Group(纵腾集团) Temps pleinJob description: - Responsible for the daily operation and management of the customer service team, including department workflow, systems, personnel planning, etc., to ensure efficient operation of department work - Responsible for formulating and implementing the job responsibilities of department personnel, clarifying work requirements, work objectives,...
-
Team Lead Customer Success
il y a 5 jours
Rue Sainte-Anne, Paris, France Nopillo Temps pleinNopillo est en pleine expansion Après une croissance fulgurante et une levée de fonds réussie, nous continuons à renforcer nos équipes pour accompagner cette dynamique.Tu développes et structures une équipe de 6 à 8 personnes au sein de l'équipe Customer Success pour garantir la satisfaction client dans un contexte de forte croissance et de...
-
Lead Analyst
il y a 2 jours
Aix-en-Provence, France Instapro Group Temps plein**Open in all locations: France, Germany, the Netherlands, and the United Kingdom** We are seeking a dynamic Lead Analyst to play a pivotal role in enhancing customer experience and operational productivity through data-driven insights. In this role, you will focus on analysing customer service data, identifying pain points, improving products and services,...
-
Back-End Team Leader
il y a 2 jours
france microTECH Global Ltd Temps pleinWe are searching for a Physical Design / Back-End Team Leader / manager who will contribute to defining, implementing, and leading the back-end team. The candidate will also animate and drive the team and develop their technical expertise. The team leader will support the Sales & Marketing team in defining new products and interface activities with...
-
Sales Team Lead
il y a 2 jours
Roissy-en-France Zongteng Group(纵腾集团) Temps plein**Job description**: - l Responsible for penetrating new customer/markets in France. Actively developing new customers, maintaining customer relationships, exploring potential sales opportunities - l Develop business plan and sales strategy for the market that ensures attainment of company sales targets and profitability - l Manage sales forecasts and...
-
Customer Success Lead
il y a 3 jours
Rue de Milan, Paris, France Wooclap Temps pleinAre you driven by leading and mentoring a team, while also fostering partnerships and unlocking new commercial avenues?As Customer Success Lead, you own the success, retention, and expansion of our most strategic French accounts, while leading and developing a team of Customer Success Managers.You combine hands-on account ownership, team leadership, and...
-
Customer Service Export
il y a 2 semaines
Roissy-en-France QR Levallois Tertiaire Temps plein**Nous recrutons pour un de nos clients : un des leaders du transport et de la logistique : un(e) **Customer Service Export Aérien** **PRINCIPALES MISSIONS**: - Contrôle Qualité des données - Communication et coordination clients internes et externes - Préparation du dossier transport **Contrôle Qualité des données** - Saisie dans TMS des...
-
Team Leader
il y a 2 semaines
France Clinisys Temps plein**Fonction**: En tant que Chef d’équipe (Team leader) au sein du service clientèle, en plus de votre poste de chef de projet ou d'ingénieur de projet, vous gérez une équipe d'employés et vous êtes le point de contact pour les défis des projets et activités (clients) en cours au sein de l'équipe. Vous communiquez avec les employés sur l'état...
-
Customer Service
il y a 6 jours
Roissy-en-France AMP - Assurances Mutuelles de Picardie Temps pleinEd Consulting Roissy-en-France - 95, CDI Détail du poste Après une formation aux produits et en étroite collaboration avec les commerciaux et les différents intervenants (achat, chef de produits, la qualité, entrepôt, service recouvrement etc.) Spécifiquement, vous serez en charge: Du traitement des commandes sur SAP Saisie, vérification des...
-
Team Leader Aérien
il y a 2 semaines
Roissy-en-France Le Bon Candidat Temps pleinPour le compte de notre client, nous recherchons un Team leader Aérien H/F. Rôle et Missions: - La gestion des dossiers d'exploitation de bout en bout en regard du pôle de rattachement - Le management d'une équipe de 25 personnes - Le suivi des KPI's et des anomalies - La mise en œuvre et suivi des procédures selon la réglementation en vigueur Le...
