Customer Service Team Lead

il y a 1 jour

RoissyenFrance, France Zongteng Group(纵腾集团) Temps plein

**Job description**:

- l Responsible for the daily operation and management of the customer service team, including department workflow, systems, personnel planning, etc., to ensure efficient operation of department work.
- l Responsible for formulating and implementing the job responsibilities of department personnel, clarifying work requirements, work objectives, KPI, and establishing and optimizing various management systems, guiding, supervising and reviewing departmental work.
- l Responsible for team talent echelon construction and personnel training, and continuously improve the team's professional skills, including but not limited to: customer pre-sales consultation, sales follow-up, after-sales maintenance follow-up methods and speaking skills, properly handling customer complaints and disputes, addressing system problems or Ability to communicate and provide effective solutions for abnormal items caused by other various situations, DSP coordination and communication.
- l Cross-departmental communication, collaboration and resource allocation, optimize the service system, improve team efficiency, and improve service quality.
- l Through the understanding of the whole business process, promote the development of departmental work and solve problems.

**Qualifications**:

- l Bachelor degree or above (requires local confirmation and description), more than 2 years of team management experience, independent cognition and thinking on customer service
- l More than 3 years of working experience in French local logistics customer service, familiar with customer service management and customer service operation process; understand the work process of terminal delivery, transshipment and transportation related links;
- l Strong communication skills, strong anti-pressure ability, good teamwork awareness and problem-solving ability
- l Fluent in French and English/Chinese.

For more information:
Status: Cadre

**Salary**: 60,000.00€ - 75,000.00€ per year

Ability to commute/relocate:

- 95700 Roissy-en-France: Reliably commute or planning to relocate before starting work (required)

**Language**:

- French (required)
- English or Chinese? (preferred)

Work Location: In person

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