Customer Care

il y a 1 semaine

Montrouge, France O'Tacos Temps plein

Dans le cadre d’un fort développement, nous recherchons un(e)
**Customer Care H/F **pour les enseignes O’Tacos et Chick and Cheez.
- **
Chaîne d’approvisionnement**:

- Soutenir les partenaires logistiques externes dans la gestion quotidienne des opérations logistiques et veiller au bon respect des procédures
- Assurer une fluidité dans la communication entre les services internes afin de garantir un service client de 2ème niveau au bénéfice de la société O’Tacos
- Collaborer avec les acheteurs centraux et les partenaires logistiques pour assurer la continuité de l’approvisionnement
- Envoyer les prévisions mensuelles de volume de commande aux fournisseurs
- ** Listes de prix**:

- Assurer le respect des deadlines
- Mettre à jour la liste de prix mensuelle provenant des acheteurs, et la partager avec nos partenaires et le réseau interne
- Communiquer, via communication interne, les bulletins de prix aux franchisés
- Calculer les montants liés aux accords effectués avec les fournisseurs & RFA
- ** Relationnel avec les partenaires logistiques**:

- Participer aux revues des KPI de la logistique
- Examiner et analyser les rapports de vente
- Surveiller et échanger avec les partenaires sur les risques liés aux stocks
- Assurer le suivi des fournisseurs pour garantir que la capacité réponde aux volumes de vente
- Mettre à jour la liste de prix des nouveaux produits
- ** Projets de la chaîne d’approvisionnement**:

- Soutenir l’équipe logistique dans o la mise en place de projets de développement international de O'Tacos o les projets de la chaîne d'approvisionnement qui peuvent être activés dans le pays
- Soutenir l'introduction potentielle de nouvelles marques en France
- Vous êtes diplômé/e d’un Bac +5 et vous possédez 2 ans d’expérience minimum sur un poste similaire, dans les secteurs de la distribution, retail alimentaire.

Vous faites preuve de rigueur dans votre travail et êtes doté(e) d’une forte capacité d’organisation tout en ayant le goût et l’aptitude à travailler en équipe. Vous êtes autonome et vous possédez un bon sens commercial.

Vous maitrisez les outils informatiques, notamment Excel.

Publiée il y a 2 mois

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