Trilingual Technical Support Specialist

il y a 3 jours

Montrouge, Île-de-France Ringover France Temps plein

As an 
Trilingual Technical Support Specialist,
working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities :

  • Oversee end-to-end management of technical incidents via phone support.
  • Promptly resolve technical issues, collaborating with cross-functional teams.
  • Analyze requirements, offering effective solutions for client needs.
  • Ensure compliance with Service Level Agreements in all client interactions.
  • Clearly communicate technical information to diverse audiences.
  • Efficiently manage tickets, prioritizing based on urgency and impact.
  • Collaborate with internal teams to escalate and resolve high-priority issues.

About You :

  • You're organized, independent and proactive, and taken an active interest in your work
  • You demonstrate empathy and a strong sense of customer relationship
  • You have good analysis capacities and enjoy problem-solving
  • You're good at verbal and written communication
  • You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
  • You master the network domains, VoIP, TCP/IP, internet, etc.
  • You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
  • You are
    fluent in French, English and Spanish.
  • Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

Joining our team means
enjoying a balanced work environment and benefits designed with your well-being in mind:


Benefits that take care of you

  • 100% coverage of individual health insurance.
  • 6 weeks of paid leave.


Making everyday life easier

  • A hybrid work organization with remote work and a €20 gross monthly allowance.
  • A sustainable mobility package of up to €700 per year (including 50% of the Navigo pass) or a €300 annual fuel allowance, depending on your mode of transportation.


A warm team spirit

  • A friendly atmosphere within a multicultural team.
  • Regular team moments through afterworks and various activities.
  • Relaxation spaces to recharge during the day: sports, piano, video games…


Giving meaning to your work

  • One day per quarter dedicated to volunteering with
    Numérique pour Tous
    .

For us, compensation is not a taboo topic We'll be happy to discuss it very early in the process and offer the fairest package based on your experience.

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