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Technical Customer Support Specialist
il y a 3 semaines
As an **Technical Support Specialist,** working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.
**Key Responsibilities**:
- Oversee end-to-end management of technical incidents via phone support.
- Promptly resolve technical issues, collaborating with cross-functional teams.
- Analyze requirements, offering effective solutions for client needs.
- Ensure compliance with Service Level Agreements in all client interactions.
- Clearly communicate technical information to diverse audiences.
- Efficiently manage tickets, prioritizing based on urgency and impact.
- Collaborate with internal teams to escalate and resolve high-priority issues.
**About You**:
- You're organized, independent and proactive, and taken an active interest in your work
- You demonstrate empathy and a strong sense of customer relationship
- You have good analysis capacities and enjoy problem-solving
- You're good at verbal and written communication
- You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
- You master the network domains, VoIP, TCP/IP, internet, etc.
- You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
- You are fluent in French and English. Spanish is a +
- Knowledge of the Zendesk, Jira and Salesforce tools is appreciated
Joining our team means enjoying a balanced work environment and benefits designed with you in mind:
**Taking care of you**:
- 100% employer-covered individual health insurance.
- 6 weeks of vacation.
**Making your daily life easier**:
- A hybrid work setup with a €20 gross monthly remote work allowance.
- A sustainable mobility package up to €700 per year (including 50% reimbursement of your Navigo Pass) or a €300 annual fuel allowance, depending on your transportation choice.
**Fostering a warm team spirit**:
- A friendly atmosphere and multicultural team.
- Shared moments through afterworks and various activities.
- Relaxation spaces to recharge during the day: sports, piano, video games
️ **Adding purpose to your work**:
- One day per quarter dedicated to volunteering with _Numérique pour Tous_.
