Commercial Operations Manager

Function

commercial
- Location
- Toulouse, France- Reference
- Contract type
Permeant- Working time
Full-time**About us**:
NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions which directly support millions of flights each year and help NAVBLUE’s airline customers maximise efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

**Job Summary**:
Within the Commercial Office (CO), the **_Commercial Operations Manager_**, reporting to NAVBLUE **_H.O Commercial Operations_**, will be responsible for attributed Commercial Operations functions as described below:

- Contribute to **direct sales activities** (renewals & transition campaigns) to support the achievement of annual order intake and revenue targets
- Support **business** tools updates and improvement
- Support **automation**initiatives throughout development & improvement of business tools, policies and processes including, but not limited to, pricing generation and pricing monitoring tools, Online store
- Propose and contribute to **initiatives**/projects aimed at optimising Commercial Performances or achieving specific Business Targets
- Act as a central point of contact with Airbus commercial teams to ensure alignment of tools, processes and infrastructure if and when necessary.

**Main Responsibilities**:
Direct Sales (support of Regional Commercial Operations resources)
- Lead sales opportunities that are not in the scope of regional sales teams (example : renewals, transition campaigns, etc)
- Lead defined contract renewals in coordination with Sales & Contract teams
- Track the Renewal Sales activity worldwide to secure on-time renewal of our contract base

Business Data & Tools Management
- Collect, analyse, and interpret sales data to provide insights and recommendations for improving sales performance (ex: quarterly reports on sales metrics)
- Together with the regional Marketing and Customer Experience teams, prepare quarterly market trends updates and customer feedback with a focus on our Key Account customers.

Continuous Improvement Initiatives
- Identify opportunities for process enhancements and implement best practices to increase operational efficiency.
- Effectively lead projects aiming at boosting operational efficiency
- Collaborate with cross-functional teams to streamline workflows and improve overall productivity.

Reference Documentation Management
- Develop and maintain user guides for the operational use of current and future tools
- Develop and maintain all Commercial Operations Reference Documents
- Policies,
- Guidelines,
- Templates,
- Processes
- Train and support NAVBLUE employees as necessary.

Leadership
- Demonstrate strong leadership capabilities with the ability to deputise for the Head of Department when required, ensuring continuity of operations and effective team management.

**Qualified Experience/Skills/Training**:

- Sales support / Marketing and/or finance experience
- Tools/Digitalisation experience (Salesforce / Qlik knowledge will be a plus)
- Good knowledge of Flight Operations Services
- Proactive and vocal approach
- Good analytic capabilities ; able to synthetize and report concise information from various domains; fully comfortable in manipulating figures
- Strong English communication skills both verbal and written
- Strong interpersonal skills with a collaborative approach
- Strong analytical and problem-solving skills.
- Ability to handle multiple and changing priorities
- Strong organisational skill

**_ Knowledge, Skills, Demonstrated Capabilities & Competencies:_**
- Basic commercial understanding - Customer expectations & needs - Interact & influence - Sell process -Include & engage - Project lifecycle management - Business performance & Improvement - Drive improvement/ quality/ Innovation

**_ Educational Requirements:_**
- Masters degree

**Selection and Hiring Commitment**

We thank all applicants for applying. Only selected applicants will be contacted.

**About Us**:
NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate an