Operations Manager

Operations Manager — Keep Nio Robotics running, ready, and field-deployable

Position overview

Nio Robotics is building
Aru
, a general-purpose robot designed for demanding industrial tasks on steel infrastructure (de-coating, painting, welding prep, inspection, constrained-space interventions…). We're growing fast, and we need someone who makes sure
everything around the teams and the robot runs smoothly
.

As
Operations Manager
, your core mission is simple:
keep things running
.

You'll support Product Managers and VPs by anticipating needs, removing friction, and owning execution on day-to-day operations, field logistics, partner support, and import/export workflows.

If you love being the person who
sees what's missing before anyone asks
, gets it organized, and drives it to completion, this role is for you.

Your mission

• Be
  proactive
  : spot upcoming needs, risks, and bottlenecks, and resolve them early.
• Be the
  execution owner
  for operational topics that support product development, demos, and partnerships.
• Make
  Nio Robotics
  consistently
  field-ready
  : robot, tools, equipment, shipping, and onsite logistics.

Work & Responsibilities

Own preparation for client demos, trade shows, and field trials:

• Ensure the robot is ready, configured, and packaged.
• Prepare mission-specific material : tools, consumables, PPE, fixtures, spares.
• Organize shipping : customs paperwork, export constraints, lead times, carriers, and packaging requirements, insurance, timelines.
• Coordinate with Product Managers and technical leads to surface what must be delivered for the event : features, payload readiness, validation.
• Make sure nothing is forgotten and that execution is
  closed-loop
  (from planning → shipment → event → return → debrief).

Office management & day-to-day operations:

• Coordinate contractors (cleaning, security, maintenance, etc.).
• Organize office setup and improvements: installing desks, rooms, storage, tools, workshop materials.
• Ensure
  safety and compliance
  for anything related to machines, workshop layout, protective gear, and on-site practices.
• Keep operational documentation and inventories up to date (equipment lists, access, contacts, procedures).

Support our ecosystem of partners when they need:

• Shared material shipments or loaned equipment
• Access to shared tooling (cloud, chat, accounts)
• Organizing mutual visits (on-site logistics, schedules, access, PPE requirements)
• Help maintain a clean, efficient operational interface between Nio and its ecosystem.

Skills & profile

Must-have traits:

• Proactive and self-driven
  : you identify needs by yourself, gather requirements, and execute without waiting for perfect instructions.
• Organized to the core
  : you build checklists, track topics, and finish what you start, no loose ends.
• Operational ownership mindset
  : you're happy being accountable for "everything that must be ready".

Technical & hands-on aptitude:

• You're
  handy
  and comfortable with technical environments: workshop, tools, machines.
• You can manage items around the robot: tools/payload accessories, protective equipment, safety practices, packing/rigging constraints.
• You're not afraid to get into the details when needed: what to pack, how to protect a component, what PPE is required for a given tool.

Bonus points:

• Experience with robotics, industrial hardware, field operations, events/logistics, or technical project support.
• Familiarity with shipping constraints for sensitive/valuable equipment (crates, insurance, documentation).
• Experience supporting cross-functional teams (product + engineering + leadership).

What you'll get at Nio

• A key role at the center of the company: close collaboration with Product Managers, VPs, and field teams.
• A mission-driven environment where operations directly impact product success.
• Real autonomy and ownership, you'll define and improve the operational playbook as we scale.