Apprenticeship - IT Support & Applicative - F/m

**Sparteo is an independent suite of AI-powered advertising technologies built on sustainable, sovereign infrastructure.**: Since 2018, we’ve been reshaping programmatic advertising to make it faster, more transparent, and more profitable by building the most direct path between publishers and advertisers. But we don't stop here: wherever attention lives, on the web, in apps, on CTV, and beyond, **our mission is to monetize audiences**, across every device. Our data-driven tech delivers **30% higher revenues** for our clients on average than traditional solutions. Our Solutions: - Actirise: the display tech designed for performance - FastCMP: the consent management platform specifically designed for business purposes - Meetscale: the most advanced SSP for Publishers and Ad Networks - Viously: the ultimate all-in-one video tech solution - Voxeus: the audio distribution and monetization technology Behind Sparteo’s growth is a team of 100+ talents across 11 countries, united by a shared ambition to redefine the future of digital advertising. Our dedication has placed Sparteo among the most dynamic tech players in Europe: - FT1000 ranking - Among the fastest-growing European companies in 2024 & 2025 - The Europas - Featured in the list of 100 hottest startups - Pixalate Ranking - #1 Web SSP in France with our Actirise solution, overtaking Google AdExchange These milestones are just the result. What truly sets us apart is how we work: at Sparteo, we don’t settle, we act. - ** We are hungry**: Always pushing for better, never settling for average. - **We are data-obsessed**: Facts guide us, not assumptions, not egos. - **We think as one**: Collective goals come before personal wins. - **We trade off**: We simplify, prioritize, and go for high-impact results. - **We solve problems**: We own challenges and turn ideas into action. - **We say what we do**: Radical transparency is how we grow, no fluff, no hiding Discover our journey, products, and culture on our website **Your Job**: Ensure the operational excellence of Sparteo’s internal IT environment by managing the daily support, tools, access, and technical documentation. Your mission: to keep our people efficient, secure, and well-equipped. To specify: **1.**IT Support & User Assistance**: - Handle Level 1 & 2 support tickets (incidents, access issues, tool malfunctions). - Provide technical assistance across all SaaS tools used internally. - Deliver responsive, high-quality support to ensure employee satisfaction. **2.**Onboarding & Offboarding**: - Set up hardware, accounts, and software for newcomers. - Ensure a smooth departure process with proper revocation of access and device handling. - Standardize and improve onboarding checklists and IT documentation. **3.**IT & Application Fleet Management**: - Track all IT assets: laptops, accessories, mobile devices. - Administer user accounts, roles, and rights (SSO, role-based access, Google Workspace). - Implement new tools (SaaS), configure and automate processes, and ensure system integration via APIs. **4.**Security & Compliance**: - Enforce IT security best practices (multi-factor authentication, encryption, backups). - Monitor and deploy security updates. - Ensure compliance with internal standards (GDPR, access governance, security audits). **5.**Projects & Continuous Improvement**: - Contribute to internal IT transformation and improvement projects. - Identify bottlenecks and propose technical solutions. - Drive automation initiatives to boost team efficiency. **Your profile for this job**: - At least 2 years’ experience in IT support or IT operations, ideally in a scale-up/SaaS context. - Expertise with Apple environments (Jamf, MDM), Google Workspace, ITSM tools (e.g. Jira, Freshservice). - Comfortable with SaaS admin, security, and cross-tool automation (API, Zapier, etc.). - Fluent in English (written & spoken). - Known for being reliable, thorough, and service-oriented. - Curious, hands-on, and driven to make things smoother through tech. **Your mind set to share our adventure**: - You want to make an impact and move things forward collectively. Does hearing phrases like "Yes, but we've been doing it this way for years..." make your hair stand on end? We feel the same way: progress is made by questioning what already exists. - You solve problems pragmatically and analytically. - ‍️ You're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you. - Your ability to listen encourages you to challenge and improve yourself on an ongoing basis. **Benefits & Work Environment**: - **Dynamic Remote Culture**: At Sparteo, we embrace a flexible work environment that adapts to your lifestyle, allowing you to contribute from wherever you feel most productive, be it from home or our urban offices in Paris, Lille, or London. - **Close-knit Team**: Be part of our dynamic and united team, where collaboration, innovation, an