Service Coordinator

il y a 2 semaines

VairessurMarne, France Alimak Group Temps plein

**Job purpose**:
We are currently recruiting a Service Coordinator to join our Façade Access team in Vaires sur Marne
- France, on a permanent full-time basis.
IFMS is leader on the French market on BMU maintenance, repair and retrofits.
In order to accompany our continues growth, we are looking to integrate a second service coordinator.
Key player in our operations, he/she is the link between sales and services teams. The Service
Coordinator will focus on ensuring all our repair job will be successfully prepared and conducted for a
greater and safer technicians and customer experiences while ensuring optimized margins.

**Key tasks**:

- Site jobs organisation : take ownership of all customers’ orders, link with the sales team,

identify required resources (parts, sub contractors, internal manpower,), and organise all
details of the site job.
- Opportunity identification: while checking all technician job sheets, identify potential

opportunities for further quotes to be prepared and liaise with sales team.
- Identify opportunities for Modernisation & Retrofit and communicate to the sales team to follow

up and support them with client communications and relationships.
- Technical Guidance: Providing high level advice and guidance to clients in addition to liaising

with technical and engineering resources including factories and suppliers where appropriate.
- Financial impact: Guarantee an optimized margin on every job through optimized sourcing,

great preparation of the job, and technician follow up.

**Profile & Attributes**:

- Strong technical Acumen: strong field experience in technical equipment and machines

maintenance and repair. Strong knowledge on electrical equipment, and fault solving.
- Analysis skills : ability to analyse field cases and propose efficient and safe solutions
- Proactive: Prioritise prompt and effective communication with both internal and external clients.

or questions they may have.
- Communication Skills: Strong verbal and written communication skills to effectively convey

ideas and maintain professional correspondence with clients.
- Organisational Skills: Ability to efficiently manage multiple accounts and tasks simultaneously,

prioritise work, and meet deadlines and targets.
- Problem-Solving Skills: Ability to identify issues, troubleshoot problems, and provide effective

solutions to ensure client satisfaction and retention.
- Collaborative and Team Player: Willingness to take ownership and collaborate closely with the

team, sharing relevant information, coordinating resources, and ensuring smooth operations.
- Adaptability and Resilience: Willingness to adapt to changing client needs, and company

goals, while maintaining a positive and proactive attitude.

**Competencies & Qualifications**:

- Proven technical experience
- Proven client management experience
- Strong/in deep understanding of our products and services
- Experienced / advanced user of MS Office; and other business or sales related

software
- Graduate type “BTS” in France would be appreciated
- French language is required, English would be and advantage.

**How to apply**:
**Location**
- France- Vaires sur Marne**Deadline**
- September 30, 2024**Category**
- Sales & Product Service

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