Customer Support Officer Germany

il y a 5 jours

Paris, France ManoMano Temps plein

Founded in France in 2013, ManoMano is the European leader in online DIY, home, and garden. Co-founded by Philippe de Chanville and Christian Raisson, ManoMano, by bringing together more than 5,000 merchants, offers the largest range of DIY & gardening products online, with over 19 million references. ManoMano operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).

Proud to be part of the Next 40 since 2019 (Top 40 French startups), ManoMano aims to reinvent the DIY, garden, and home experience by providing our customers with a one-stop solution for easy access to innovative advice, products, and services online.

Joining ManoMano is also and above all a great personal experience where global projects and core values are supported by individual skills. Our camaraderie, our efficiency, and our employee-centered mindset (it's essential to us) have led ManoMano to be recognized for the optimal working conditions we offer.

**Context**
Do you have strong interpersonal skills, have gained initial experience in customer service and love challenges?

Then become part of our customer service, a dynamic team that is looking for a new Customer Support Officer for Germany

**Tasks**
- Mediate between the customer and merchants to resolve complex disputes
- Handle complaints regarding orders by providing relevant and best possible answers to ManoMano.de customers independently or in co-operation with internal experts;
- Analyse potential problems of our customers and provide the required solution internally;
- Contribute to the development and optimisation of our customer service tools

**Profile**
- You have some customer service experience and a real sensitivity to the customer experience and a good understanding of the customers' interests
- Are highly motivated for this matter and have the ability to integrate into a high performing and motivated team
- You are a native German speaker or fully bilingual in German (perfect written and verbal skills)
- Ideally you have a good command of English/French
- You are very empathetic and customer orientated as well as proactive
- Adaptability and flexibility are very important to you
- You are a top team player

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