Director of Operations

**About us**:
At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

**Some of our values**:

- ** Customer First**: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
- ** Straight Talk**:Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
- ** Question & Disrupt**:We do things that have never been done before—not for the sake of being different but for being radically better.
- ** Act with Agency**: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
- ** Raise the Bar**: We're not just meeting standards, we're aiming for setting them.
- ** Fast & Fearless**:We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
- ** Driven by Curiosity, Fueled by Growth**: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
- ** Synergy Over Solo**:We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

**Role Overview**:
Your mission will be to build the operational infrastructure of Siena AI, ensuring that as our technology pushes the limits of what's possible, our operations support and amplify our impact.

**What You'll Do**:

- Craft and refine operational strategies that align with our overarching vision, translating complex ideas into actionable plans.
- Build systems and processes that scale, not just for the sake of efficiency, but to enhance our ability to innovate and adapt.
- Lead our teams with a focus on collaboration and empowerment, fostering an environment where ideas thrive and challenges are met with creativity.
- Drive operational excellence, identifying opportunities for improvement, and implementing solutions that elevate our entire operation.
- Be a steward of our culture, ensuring that as we grow, we remain true to our core values and principles.

**Who You Are**:

- 5+ years in operational roles position within a high-growth tech environment.
- You have a track record of translating strategic visions into operational realities, with a keen eye for detail and a relentless drive for improvement.
- A strategic thinker who thrives on solving complex problems and can pivot from macro-strategic planning to micro-operational details.
- Your leadership style is characterized by transparency, empowerment, and a deep commitment to team development.
- You thrive in fast-paced environments, comfortable with ambiguity and rapid change, always ready to pivot strategies as the market and our needs evolve.
- Your communication skills are impeccable, allowing you to bridge gaps between teams, align efforts, and inspire action at all levels.

**Nice to Have**:

- Experience in a high-growth tech startup, particularly in the AI or SaaS sectors, would be particularly valuable.
- An educational background in Business, Management, or a related field can be beneficial, though not strictly necessary.

**Benefits**:
**The flexibility to work from anywhere**. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

**Flexible working hours**. Because who said you can't design your day on your terms?

**Competitive salary and stock options**. We offer highly competitive salaries and equity, because we're building this together.

**Unlimited PTO**. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

**Growth stipend**. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.