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Sales Support Specialist German
il y a 3 semaines
**About Yousign**
Yousign is on a mission to reinvent how European SMBs and Mid-Market companies manage agreements, with a suite of powerful and easy-to-use eSignature and Digital Trust solutions. We’re growing fast and looking for a passionate Sales Support agent to support and sell to our long-tail of small-ACV customers in Germany and France.
**Position Overview**
As a Sales Support Specialist, you will be in direct contact with customers and prospects in Germany and France, helping them get the most out of Yousign’s SaaS platform. Your mission is not only to provide outstanding support but also to drive small deal closures, ensure customer satisfaction, and identify opportunities for growth within our existing customer base.
**Your Role**
This is a hybrid role between support and sales, giving you end-to-end visibility over the customer lifecycle in a high-impact SaaS environment. You’ll:
- Work closely with Sales, Customer Solutions, and Product teams.
- Gain experience in both customer relationship development and revenue generation.
- Build the skills and track record to grow into a full Sales Role.
**Your Responsibilities**
️ **Support**
- Ensure timely and high-quality responses in line with our Service Level Agreements (SLAs).
- Resolve low-complexity issues efficiently while identifying opportunities to scale solutions.
**Closing**
- Engage with prospects and existing customers to qualify their needs and develop small-scale commercial opportunities.
- Close deals autonomously, contributing directly to monthly revenue targets.
**Retention & Growth**
- Monitor and support customer usage to reduce churn and promote adoption.
- Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
- Proactively flag accounts with expansion potential and collaborate with Sales or Success teams for handover.
**Relationship Management**
- Build strong relationships with customers and ensure a smooth and positive customer journey.
- Support and coordinate renewals for small accounts, ensuring continuity and satisfaction.
- Your Profile
- Previous experience as a Sales Development or Inside sales representative, ideally in SaaS.
- Fluent in French and German (you will be communicating in writing and verbally with customers in both languages), professional level in English (language used internally for our day-to-day)
- Prior experience using Salesforce or a comparable CRM is a plus
- Highly collaborative and organized, with strong prioritization skills.
- Available to work from our Paris office at least 4 days a week. Relocation can be arranged.
**What will you find at Yousign ?**
- A dynamic scale-up that puts people first
- A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR)
- Top-notch work culture and methods
- Regular team events and bi-annual company meetings
- Numerous perks & benefits, such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE, Moka.Care subscription and more
- Relocation package if needed.
**Culture**
- We take ownership - nothing is “not our job”
- We learn fast, then adapt even faster
- We fuel instinct with data
- We build success through alignment
- We keep it simple
- We are pragmatic hybrid workers.
**Why join Yousign?**
- A dynamic European scale-up with a product-led culture;
- A team that values autonomy, alignment, and impact, guided by OKRs;
- Regular team events, annual company offsites, and a caring work environment.
**Perks and Benefits**
- Swile card - Lunch Vouchers covered by 50% by Yousign = 10.50€.
- Alan - Health insurance: Basic coverage at €62.50/month, 50% paid by Yousign.
- Life and disability insurance: 100% covered by Yousign.
Axomove - Provides 4 free consultations with physiotherapists to support your musculoskeletal health.
- Transportation - Hybrid workers get 50% off their public transportation passes.
- Leeto - Platform with numerous benefits such as discounts on cinema tickets, theme parks, travels, sports, etc.
- Moka.care - 4 free therapy/coaching sessions and mental health content.
- 10 RTT days/year
- Menstrual leave policy, parenthood advantages, seniority days off, “journée de solidarité,” etc.
- 1 charity day per year, learning & development budget, and more.
**Recruitment Process**
1️⃣ A first interview with a Talent Acquisition Manager
2️⃣ An interview with your future manager
3️⃣ A business-case
4️⃣ A final interview with Director, C-Level.
**Equal Opportunity at Yousign**
- At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute. We offer equal job opportunities and maintain transparent, fair processes across the board, including pay. Join us at Yousign, where our differences fuel creativity and strength. Let's leap into this amazing adventure together._
